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PF

Assistant Manager

Planet Fitness - Gainesville, FL
šŸ‡ŗšŸ‡ø United States
On-site
Manager or above
37 months ago
  • CPR
37 months ago
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Job SummaryThe Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional ā€œJudgement Freeā€ member experience as well as a financially successful club.Essential Duties and Responsibilities
  • Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
  • Assist in maintaining a welcoming atmosphere for all members, prospective members and guests
  • Provide quality-assured, customer service excellence
  • Augment club management and provide backup support to the franchise, as needed.
    Ā 
    • Onboarding, scheduling, training, and supervising staff
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    • Member service oversight - Ensuring staff is replicating superior customer experience at all times.
  • Ā 
    • Conflict resolution
  • Ā 
  • Involved in all front desk related activities including:
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    • Answer phones in a friendly manner; engage and assist callers with a variety of questions.
  • Ā 
    • Greet and validate members
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    • New member enrollment, account maintenance
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    • High level proficiency providing prospective members tours
  • Ā 
    • Facilitate all member requests, issues, and questions
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  • Assist in overseeing cleanliness and maintenance of facility
  • Assist in ordering of supplies based on club requirements
  • Qualitative / Quantitative Assessment via statistics and reports (weekly, monthly, and annually).
  • Backup support for any employee who is absent.
Qualifications/Requirements
  • Superior customer service skills, preferably in the fitness industry
  • Experience working as a Member Service Representative at Planet Fitness, preferred
  • Solid supervisory, diplomacy and listening skills
  • Basic computer proficiency (Microsoft Suite)
  • Hard working, enthusiastic and energetic
  • Strong problem resolution skills
  • Current CPR Certification recommended.Ā  Employer will sponsor.
  • High school diploma/GED equivalent required
  • Must be a minimum of 18 years of age
Physical Demands
  • Continual standing and walking during shift
  • Continual talking in person or on the phone during shift
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift

Assistant Manager Ā· Planet Fitness - Gainesville, FL

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