Assistant Manager

Assistant Store Manager

Responsibilities & Measurables:

Primary responsibilities are to serve customers, sell merchandise, and maintain, motivate and promote a service-focused sales team. This role is also responsible for leading sales floor coverage, maintaining a selling focus in the absence of the Store Manager, and supporting all aspects of Loss Prevention & Wish Standards, as well as store operations including opening and closing the store.

Responsibilities include, but are not limited to:

Selling and Service:Continuously promotes the brand with associates and customers. Knowledgeable of all selling/service initiatives, utilizes various selling methods to meet personal and store goals. Motivates others to achieve goals, role models successful selling behaviors. Wish Business/Brand Knowledge: Understands and uses information about business drivers and trends in the fashion industry and the brand to accurately assess business strengths, key issues, opportunities, and develop action plans.

Team Building & Motivation:Encourages teamwork by providing a rewarding atmosphere where people want to work. Capable of creating strong morale through sharing wins and creating enthusiasm, passion and desire to excel through the team. Recognizes individual performance and successes.

Coaching:Committed to and enjoys training and developing team. Willing to take practical risks and utilize tools and resources help develop the skills of others. Tests and challenges the abilities of others with a developmental outcome in mind. Coaches in the moment in order to improve an associate’s individual performance. Recognizes skill development, and continues to encourage positive results.

Visual Merchandising:Partners with others to ensure visual/merchandising standards are maintained, reacts to merchandising needs, determines when changes need to be addressed based on the needs of the business. Adheres to company visuals/merchandising directives, plans and executes company updates in a timely manner.

INVENTORY MANAGEMENT:

Assists the store manager in aspects of continuous inventory management and upkeep. This includes, but is not limited to physical counts, audits, and researching transaction histories. Maintains a knowledge of approximate inventory counts at both the brand and individual item level.

Key Role:

 Lead and model the company’s selling and customer service standards

 Train and motivate associates to improve selling and customer service performance

 Lead selling and service efforts as the manager on duty during scheduled shifts

Display expert product knowledge of product, company history, company policy and store/company strategies

Assist in resolving customer service matters in absence of Store Manager

Communicate individual and team performance feedback to management

Ensure associates consistently demonstrate client service standards

Assist Store Manager in conducting new associate on-boarding and sales training

Ensure adherence to all company policies, procedures and guidelines in the absence of Store Manager

Ensure associates receive scheduled breaks and meal periods in absence of Store Manager

Perform opening and closing duties when needed

 Perform merchandise flow duties for the sales floor and backroom as directed

Provide leadership or assistance with merchandising changes and visual expectations

Perform POS transactions on designated shifts and execute management functions in the absence of Store Manager

The Supervisor may perform other related duties as required by the Company, leadership, and especially with regard to serving the customer.

Oversee highly anticipated releases in an organized manner in the absence of the store manager

Physical Capabilities

• Ability to work a flex schedule (which includes nights, weekends and holidays)

• Ability to lift at least 20 lbs

• Ability to climb ladders

• Ability to stand/walk for long periods at a time