Assistant Front Office Manager

Overview:

The Assistant Front Office Manager will work closely with the Director of Front Office and night staff to ensure maximum Front Office operating efficiency.

Responsibilities:

·      Handle all training with associates to ensure Omni Standards.

·      Communicate with all department managers on continuing basis.  Especially the communication with Night Audit each evening/morning.

·      Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.

· Be very familiar with the hotel computer system for training, maintenance, and troubleshooting.

·      Complete weekly supply inventories to ensure adequate par levels.

·      Complete rate discrepancy report and make needed changes.

·      Block/assign applicable arrivals for the following day; i.e., V.I.P.'s, ESP's, Special Requests, etc.

·      Prepare group information sheets.

·      Complete check-out with balance report.

·      Complete credit checks daily.

·      Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibility.

· Ensure knowledge and training on the company and hotel marketing programs.

·      Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications:

·      Previous luxury hotel experience is preferred.

·      Must be able to work a flexible schedule and be willing to work nights, weekends, and holidays.

·      Ability to stand for the entire scheduled shift.

·      Customer service oriented, ability to multitask, detail orientation, and excellent organizational skills needed.

·      Knowledge of Property Management Systems and related computer programs

Strong knowledge of Microsoft Office Software