Assistant Front Office Manager

Assistant Front Office Manager

Overview:

The Assistant Front Office Managerwill work closely withDirector of Front Office and night staff to ensure maximum Front Office operating efficiency during the evening hours.

Responsibilities:

• Handle all training with associates to ensure Omni Standards.

• Communicate with all department managers oncontinuing basis.  Especially the communication with Night Audit each evening/morning.

• Handle all guestcomplaints maintaining a satisfactory impression with the guest on resolving any complaints.

• Be very familiar with the hotel computer system for training maintenance and trouble shooting.

• Complete weekly supply inventories to ensure adequatepars of such.

• Complete rate discrepancy report and make needed changes.

• Block/assign applicable arrivals for the followingday; i.e. V.I.P.'s, ESP's, Special Requests, etc.

• Prepare group information sheets.

• Complete check-out with balance report.

• Complete credit check daily.

• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.

• Assure knowledge and training of Marketing Programs of company and hotel.

• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications:

• Previous luxury hotel experience is preferred.

• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.

• Ability to stand for the entire scheduled shift.

• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.

• Knowledge of Property Management Systems and related computer programs

• Strong knowledge of Microsoft Office Software.