Assistant F&B Manager (47839)

CoCo Key Hotel & Water Resort Orlando is seeking an energetic and hands-on Assistant Food & Beverage Manager to support the daily operations of our food and beverage outlets, including restaurants, bars, quick-service locations, and resort amenities.

The Assistant Food & Beverage Manager will assist in leading the Food & Beverage team, ensuring exceptional guest service, maintaining operational standards, controlling costs, and supporting a positive and productive work environment. This position is highly visible and requires a strong hospitality mindset, leadership skills, and the ability to work effectively in a fast-paced resort environment.

Key Responsibilities:

• Assist with the daily operation and supervision of all assigned Food & Beverage outlets.
• Lead, coach, and motivate Food & Beverage team members to deliver exceptional guest service.
• Ensure outlets are properly staffed and operationally prepared for daily business.
• Monitor service standards, food quality, cleanliness, presentation, and overall guest experience.
• Assist with scheduling, staffing levels, breaks, and shift assignments based on business needs.
• Conduct pre-shift meetings and communicate daily priorities, promotions, events, and operational updates.
• Monitor employee performance and provide coaching, feedback, and recognition as appropriate.
• Assist with training and onboarding of new Food & Beverage employees.
• Ensure compliance with company policies, health and safety regulations, ServSafe standards, and applicable food and beverage regulations.
• Monitor inventory levels and assist with ordering, receiving, storage, and proper rotation of food, beverages, and supplies.
• Help control food, beverage, labor, and operating costs while maintaining quality and service standards.
• Review cash handling, credit card transactions, discounts, voids, comps, and other financial controls.
• Assist with daily opening and closing procedures and ensure proper completion of required checklists and documentation.
• Address guest concerns promptly and professionally and take appropriate action to resolve service issues.
• Work closely with other departments, including Front Office, Housekeeping, Engineering, Waterpark Operations, Sales, and Events, to support overall resort operations.
• Assist with banquet and special event food and beverage operations as needed.
• Ensure all outlets maintain appropriate cleanliness, organization, appearance, and sanitation standards.
• Monitor equipment and facility conditions and communicate maintenance needs promptly.
• Support implementation of menus, promotions, special events, and other Food & Beverage initiatives.
• Assist management with reviewing sales, labor, guest feedback, and other operational performance indicators.
• Maintain a visible management presence throughout assigned outlets and shifts.
• Perform other duties and responsibilities as assigned by management.
• Demonstrate strong communication and leadership skills.
• Hold team members accountable while maintaining a positive work environment.
• Make sound operational decisions in a fast-paced environment.
• Remain calm and professional when handling guest or employee concerns.
• Demonstrate flexibility with changing business needs, schedules, and priorities.
• Promote teamwork and collaboration across departments.
• Consistently model company standards for professionalism, attendance, appearance, and guest service.

Qualifications

• Previous supervisory or management experience in a hotel, resort, restaurant, banquet, or high-volume Food & Beverage environment.
• 2+ years of Food & Beverage or hospitality experience preferred.
• Strong knowledge of restaurant and food service operations.
• Previous experience leading and developing a team.
• Strong customer service and conflict-resolution skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and communication skills.
• Basic understanding of labor, inventory, and cost-control practices.
• ServSafe certification preferred or ability to obtain certification.
• TIPS or responsible alcohol service certification preferred where applicable.
• Must be able to work a flexible schedule, including weekends, holidays, evenings, and special events.