Assistant District Manager - Southwest District

QUALITY MOMENTS BEHAVIORAL HEALTH SERVICES

Assistant District Manager – Job Description

Department: Senior Care Operations
Reports To: Josh Mayfield
Position Classification: Management
Work Location: Assigned District / Multiple Facilities

POSITION SUMMARY

• The Assistant District Manager (ADM) serves as the District Manager's second-in-command and is responsible for providing comprehensive operational, administrative, supervisory, and client care management support throughout the assigned district.
• This position combines the responsibilities of district operations and client care management to ensure quality behavioral health services, employee accountability, facility satisfaction, regulatory compliance, and operational efficiency.
• The primary responsibility of the Assistant District Manager is to support the District Manager in all aspects of district operations, carrying out assigned responsibilities, managing delegated functions, and assisting with any operational needs identified by the District Manager.
• The Assistant District Manager is expected to demonstrate leadership, initiative, flexibility, and independent decision-making within delegated authority. Responsibilities may vary between districts based on staffing, facility needs, organizational priorities, and the direction of the District Manager.

ESSENTIAL JOB RESPONSIBILITIES

1. District Operations & Leadership Support

• Serve as the District Manager's second-in-command, assisting with daily operations and district leadership.
• Support the District Manager in all operational, administrative, staffing, and facility management responsibilities.
• Assume responsibility for assigned facilities, employees, projects, and operational functions as delegated.
• Independently manage assigned responsibilities and resolve routine operational issues within established authority.
• Represent the District Manager in meetings, facility visits, and operational matters when requested.
• Assist in implementing district goals, operational improvements, and organizational initiatives.
• Maintain consistent communication with the District Manager regarding staffing, productivity, compliance, and operational concerns.
• Provide operational leadership during the District Manager's absence, within delegated authority.

1. Facility Management & Relationships

• Conduct regular site visits to assigned facilities as directed by the District Manager.
• Build and maintain positive relationships with Administrators, Directors of Nursing, Social Workers, Admissions, Activities Departments, and other facility personnel.
• Address facility concerns, service needs, and operational issues promptly.
• Assist with new facility onboarding, staffing implementation, and service expansion.
• Complete required facility visit documentation using approved platforms.
• Assist with preparing and distributing monthly facility reports.
• Promote facility satisfaction, positive employee morale, and strong professional relationships.

1. Staff Supervision & Development

• Provide direct supervision, coaching, and mentorship to assigned Client Care Specialists, Case Managers, Client Care Coordinators, and other district employees.
• Monitor employee professionalism, attendance, productivity, documentation, and compliance with organizational expectations.
• Support the established 80% productivity standard for applicable full-time employees.
• Assist with employee onboarding, training, scheduling, and performance improvement.
• Identify staffing concerns and coordinate appropriate solutions.
• Address routine employee concerns and document performance issues.
• Collaborate with Human Resources and the District Manager regarding corrective actions and employee development.
• Exercise delegated authority to direct employees and make routine operational decisions.

1. Client Care & Operational Coordination

• Direct Client Care: Provide direct, person-centered behavioral health services to clients as needed, within the employee's qualifications, training, and authorized scope of practice.
• Service Delivery Support: Support the delivery of high-quality, person-centered behavioral health services that promote client well-being, independence, recovery, and achievement of individualized treatment goals.
• Client Care Coordination: Oversee assigned client care coordination activities to ensure timely access to services, continuity of care, and effective communication among clients, families, guardians, healthcare providers, and facility staff.
• Hands-On Employee Support: Work directly alongside employees providing client care, offering guidance, modeling appropriate therapeutic interventions, assisting with client engagement, and reinforcing agency standards and best practices.
• Intake & Service Coordination: Assist with intake processes, consent collection, required documentation, insurance-related workflows, and coordination of services with authorized clinical staff.
• Quality & Accountability: Ensure that direct client care and coordination activities align with individualized treatment plans, agency policies, applicable regulatory requirements, and Quality Moments' commitment to compassionate, person-centered care.

Qualifications

• Preferred 3–5 years of experience in behavioral health, case management, social services, staff training, or related operations; supervisory or coaching experience strongly preferred.
• Working knowledge of behavioral health services, client-centered practices, confidentiality, documentation, and applicable regulatory expectations.
• Strong organizational, time-management, communication, teaching, presentation, and problem-solving skills; ability to manage multiple priorities.
• Comfort with EHR systems, digital learning tools, and modern training methods; commitment to ongoing professional development.
• Valid driver’s license, reliable transportation, state-required automobile insurance, and ability to pass applicable background and motor vehicle checks.
• Ability to travel among assigned locations and work occasional evenings or weekends as operationally necessary.

Additional Expectations

Perform other duties as assigned by the District Manager or designated leadership.

This position provides operational and training support and does not independently perform clinical functions requiring professional licensure or authorization.