Assistant Director of Admissions Operations

The mission of The University of Bridgeport is to promote academic excellence, personal responsibility, and commitment to service. Distinctive curricula in an international, culturally diverse supportive learning environment prepare graduates for life and leadership in an increasingly interconnected world.

Position Description Summary/Purpose:

Reporting to the Assistant Vice President of Enrollment, the Assistant Director of Admissions Operations is responsible for supporting the strategic and day-to-day operational functions of the Office of Admissions, with a primary focus on the administration, optimization, and effective utilization of Slate, the University’s Customer Relationship Management (CRM) system.

This position plays a critical role in ensuring that admissions systems, processes, communications, and data management practices effectively support recruitment, application processing, and enrollment goals across all academic programs. The Assistant Director will collaborate with admissions leadership, recruitment staff, Information Technology, Marketing, and other university departments to enhance operational efficiency, strengthen data integrity, improve prospective student experience, and support data-informed enrollment management.

In addition, the Assistant Director will oversee the University’s student ambassador program, including recruitment, training, scheduling, and coordination of ambassador activities to support prospective student engagement, campus visits, open houses, and other recruitment initiatives

Essential Job Functions/Primary Responsibilities:

(The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

Admissions Operations and Slate CRM Administration

• Oversee the day-to-day administration, maintenance, and optimization of Slate to support admissions recruitment, application processing, communications, and enrollment operations.

• Develop, implement, and maintain automated workflows, communication plans, application processes, and system functionality in collaboration with admissions leadership and relevant university partners.

• Monitor CRM data integrity, identify operational issues, troubleshoot system-related challenges, and recommend solutions to improve accuracy, efficiency, and user experience.

• Coordinate testing of Slate updates, patches, new functionality, and system enhancements; identify potential issues and communicate necessary process changes to impacted staff.

• Partner with Information Technology and other stakeholders to define business requirements, evaluate proposed solutions, and support the implementation of system enhancements and third-party integrations.

• Develop, maintain, and update an Admissions Operations and Slate CRM manual, standard operating procedures, and process documentation to promote consistency and support ongoing training.

• Ensure admissions systems and processes are aligned with institutional policies, operational standards, data management practices, and enrollment priorities.

Staff Training and Operational Support

• Coordinate and deliver ongoing Slate CRM training for admissions counselors, recruitment staff, and admissions support personnel.

• Serve as a primary resource for end users regarding Slate functionality, admissions processes, workflow management, and daily operational questions.

• Develop training materials and documentation to support onboarding, continuing education, and the consistent application of admissions procedures. Identify opportunities to streamline workflows, improve staff productivity, and strengthen coordination between admissions operations and recruitment teams.

• Provide operational guidance and support to admissions staff to ensure timely and accurate processing of applications, communications, and related transactions.

Communications, Data Management, and Reporting

• Collaborate with admissions leadership and Marketing to support targeted recruitment communications, audience segmentation, marketing lists, email campaigns, and prospective student engagement strategies.

• Support the development, maintenance, and monitoring of Slate reports, queries, dashboards, and other operational reporting tools.

• Monitor data accuracy and process compliance across admissions workflows and recommend improvements based on reporting, trends, and identified issues.

• Coordinate the import and export of application and prospect data, troubleshoot data errors, and support the accurate transfer of information between Slate and other university systems.

• Assist with the development and implementation of communication strategies designed to improve prospect engagement, application completion, and enrollment conversion.

Leadership, Collaboration, and Special Projects

• Work collaboratively with admissions leadership and cross-functional university partners on the implementation, maintenance, and continuous improvement of admissions systems, processes, training, and communications.

• Assist the Director of Admissions Operations with operational planning, process documentation, project coordination, and the implementation of departmental priorities.

• Provide coverage for the Director of Admissions Operations, as appropriate, and assist with operational budget monitoring, resource coordination, and inventory management as assigned.

• Provide backup support for admissions communications and application processing functions as needed to maintain continuity of operations.

• Lead or participate in special projects related to admissions technology, process improvement, recruitment effectiveness, student engagement, and enrollment management.

• Perform other related duties as necessary to support the effective functioning of the Office of Admissions and the mission of the University of Bridgeport.

Knowledge, Ability and Skill:

• Strong technical, analytical, and problem-solving skills, with the ability to troubleshoot system and process issues effectively.

• Excellent organizational and project management skills, with the ability to prioritize multiple responsibilities and meet deadlines in a high-volume environment.

• Strong written, verbal, interpersonal, and customer service skills.

• Ability to develop clear procedural documentation, training materials, and operational guidelines.

• Demonstrated ability to analyze data, identify process improvement opportunities, and translate operational needs into practical solutions.

• Ability to collaborate effectively with colleagues across departments and communicate technical information to nontechnical audiences.

• Demonstrated initiative, sound judgment, attention to detail, and the ability to work independently while contributing to a team-oriented environment.

• Ability to manage student employees or student-facing programs, provide constructive feedback, and maintain professional standards.

Qualifications

Minimum Required Qualifications:

Education, Training and Experience:

• Bachelor’s degree required.

• Relevant professional experience in admissions operations, enrollment management, CRM administration, database management, or a related operational role.

• Demonstrated experience with Slate CRM or a comparable admissions CRM system; direct Slate experience is strongly preferred.

• Experience providing technical support, developing training materials, documenting business processes, and training end users.

• Proficiency in Microsoft Office applications, particularly Excel and Word.

Preferred Qualifications

• Experience administering Slate CRM, including workflows, queries, reports, forms, communication campaigns, and system integrations.

• Experience with data imports and exports, database synchronization, data validation, and enterprise systems.

• Familiarity with database applications, SQL, Microsoft Access, or related reporting and data management tools.

• Experience managing student ambassadors, student employees, campus tours, open houses, or prospective student engagement programs.

• Experience in higher education admissions, recruitment, or enrollment management.

Physical and Mental Requirements: 

Work Environment

Physical Activity

Lifting Requirements 

Vision requirements (Especially relevant if driving is required by the job)

_X_     Close vision (i.e. clear vision at 20 inches or less)

___      Distance vision (i.e. clear vision at 20 feet or more)

___      Color vision (i.e. ability to identify and distinguish colors)

___      Peripheral vision (i.e. ability to observe an area that can be seen up and down or left and right while the eyes are fixed on a given point)

___      Depth perception (i.e. three-dimensional vision, ability to judge distances and spatial relationships)

___      No special vision requirements

Full-Time Employee Benefits:

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Pet Insurance

• 401k employer match

• Employee & dependent life insurance

• Great tuition benefits for employee, spouse & dependents

• PTO program

• Flexible work schedules

This job description does not constitute an employment agreement between The University of Bridgeport and employee. It is used as a guide for personnel actions and is subject to change by the University as the needs of the University and requirements of the job change.)

The University of Bridgeport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The University of Bridgeport complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.