Customer Success Specialist (French)

At SiteMinder, we believe our success comes from our people. We build diverse, inclusive teams where different voices, backgrounds and perspectives are valued. Our differences drive innovation for our customers, and our people bring the ideas, expertise and energy that help us keep moving forward. We’re better together.

What we do...

Right now, somewhere in the world, a hotel is taking a booking or increasing their revenue through technology you could help build. SiteMinder is the world’s leading hotel commerce platform. For more than 20 years, we’ve helped hotels attract guests, maximise revenue, forecast demand and perform at their best. Today, our platform supports 56,000+ hotels in 150+ countries, connects to 3,000+ partners and powers more than 140m reservations and AU$85 billion+ in hotel revenue each year.

That’s the kind of impact your work can have here. You’ll solve meaningful challenges with AI, simplify complexity and build solutions that help hotels perform. Supported by clear purpose, a strong platform and teams who care about what they’re building, you’ll have the opportunity to shape the future of an industry that never stands still.

About the Customer Success Specialist (French) Role

Are you passionate about customer success and helping businesses thrive? Do you enjoy engaging with customers and tackling challenges head-on? If so, then this Customer Success Specialist role at SiteMinder is the perfect opportunity for you!

What you will do...

• Be a trusted advisor to our customers, helping them achieve their goals and maximise their revenue 

• Quickly develop rapport with customers over the phone and guide them to adopt our products

• Develop deep product knowledge and the ability to demonstrate how to optimise our products for the customer’s needs 

• Meet KPIs related to revenue expansion and customer adoption scores 

• Manage your pipeline and performance to SLAs and KPIs 

What you have...

• Have a genuine passion for sales, customer success and providing great customer experiences.

• Possess excellent communication skills, both written and verbal, and can effectively connect with customers from diverse backgrounds in English and German

• Enjoy a fast-paced, results-oriented environment and thrive on exceeding expectations.

• Have experience working in a customer-facing role, ideally within the hotel industry or other SAAS business, particularly in customer success, sales and revenue expansion.

• High level of French & English

Our Perks & Benefits…

- Mental health and well-being initiatives

- Generous parental (including secondary) leave policy

- Paid birthday, study and volunteering leave every year

- Sponsored social clubs, team events, and celebrations

- Employee Resource Groups (ERG) to help you connect and get involved 

- Investment in your personal growth offering training for your advancement

Candidates applying for this role must be based in Barcelona

Think this role sounds like you? If so, we’d love to hear from you. Please send us your resume and our Talent Acquisition team will be in touch.

When you apply, feel free to share your pronouns and let us know if you need any adjustments during the interview process, we’re here to support you. We also warmly encourage applications from people from underrepresented backgrounds.