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AS/400 L1/L2 Production Support
Epsilon Solutions LTD
Location not stated
8 months ago
- AS400
- .NET
- Linux
- Windows
- Oracle
- DB2
- PL/SQL
- Windows Server
- Unix
- triage
8 months ago
Location:Mississauga, ON,5 days Onsite
Term: Long Term Contract
Skills : Site Reliability Engineer, AS400, .Net, Linux, Windows, Oracle, DB2, PL/SQL, production support
- Ability to be part of IT production support team providing frontline technical support to end users responding to issues related to Incident Problem Management Release Deployment Operational Readiness Application Monitoring Production Governance
- Demonstrate flexibility navigate ambiguity and quickly establish credibility among technical peers
- Excellent written and verbal communication skills
- Proven knowledge in someall of the following AS400 net
- Knowledge of Middleware technologies
- Good knowledge of windows server
- Operating system knowledge in Unix and Windows
- Experience with Database technologies examples Oracle DB2 and PL/SQL queries to support incident resolution
- Knowledge of event driven and schedule driven batch processes
- Experience of handling various production support roles technical L1/L2/L3 and handson experience in using at widely used monitoring scheduling tools
- Experience with troubleshooting analysis research and resolution using advanced query programming skills conduct root cause analysis and identify mitigationsrisk realtime restoration triaging of issues impacting technical services applicationinfrastructure to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
- Ability to assess initial severity gather impacts engage necessary supporting teams and escalate as necessary to ensure timely restoration
- Experience with on call support for triaging problems coordinating with various support teams across the organization and carryout activities related to incident and problem management
- Ability to communicate with all lines of business and management the overall status and health of the application contribute to automation causal analysis develop sharedcommon solutions and proactively identify crossfunctional or technical issues
- Working on some weekends and bank holidays as part of a 5 day week shift pattern
SRE Certifications
Ensure production and performance SLAs are met and escalate issues which needs attention
Performs analytical technical and administrative work in planning installing and supporting new and existing equipment and software under moderate supervision
Identifies vulnerabilities and opportunities for improvement as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Shared Services Creates and enhances administrative operational and technical policies and procedures adopting best practice guidelines process improvements standards and procedures
Exercises judgment within defined procedures and practices to determine appropriate action
Serves as an escalation point between the clientbusiness area and internal management for the resolution of moderately complex unresolved problems complaints and service requests
Should have increased awareness and exposure to basic technical principles concepts and techniques
Resolves complex issues Works on problems of minimalmoderate scope where analysis of situation or data requires a review of identifiable factors
Support of oncall rotation for offhours and weekend support as needed
Key Responsibilities
Provide L1/L2/L3 production support responding to incidents problems and service requests
Support release and deployment operational readiness and ongoing production governance
Monitor applications perform triage troubleshoot issues and execute realtime service restoration
Assess incident severity gather impact details engage required teams and ensure timely resolution
Analyze and resolve technical issues using advanced querying programming insights and RCA techniques
Communicate application health risks and updates to business stakeholders and management
Coordinate with crossfunctional teams for issue resolution and operational improvements
Contribute to automation process enhancement and development of shared support solutions
Work in rotating shifts including some weekends and bank holidays as part of a 5day schedule
Participate in oncall rotations for afterhours support
Primary Skills Mandatory Technical Functional
These are core capabilities required to perform the job effectively
Technical Skills
Incident Problem Release Deployment Management
IT Production Support L1/L2/L3
Application Monitoring Production Governance
Strong troubleshooting triage analysis rootcause skills
AS400 andor NET technology knowledge
Middleware technology understanding
Windows Server expertise
Operating system knowledge in Unix Windows
Database experience Oracle DB2 PLSQL query writing for inci
Skills
Mandatory Skills :AS/400
AS/400 L1/L2 Production Support · Epsilon Solutions LTD