Team Leader with French, Claims Service

US05Mercer Investments LLC

🇵🇱 Poland

Hybrid

Mid level

1 day ago

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Company:

Marsh

Description:

We are seeking a dynamic and experienced Team Leader to oversee a team of approximately 15 colleagues within an operations/shared services environment. The ideal candidate will have French language capability and experience in the insurance market, with a strong background in people management, stakeholder engagement, operational control, and continuous improvement, with a focus on stable service delivery and technology-enabled change.

This role will be based in Warsaw. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

Lead, coach, and develop a team of around 15 colleagues, driving engagement, performance, and capability growth.
Manage day-to-day operations, workload, and priorities to deliver agreed service levels and KPIs.
Monitor, analyze, and report on team KPIs, service levels, quality measures, and business results, driving corrective actions where needed.
Build and maintain strong relationships with stakeholders across functions and locations, ensuring clear communication and alignment on expectations.
Support the transition of new tasks and processes into the team, ensuring effective knowledge transfer, documentation, and stabilization.
Identify and drive efficiency, simplification, automation, and technology-enabled improvements, acting as a champion for innovation (including AI-enabled operations).

What you need to have:

Proven people management experience, ideally leading medium-sized teams in an operations/shared services environment.
Experience in the insurance industry and/or insurance operations, with understanding of operational controls and service delivery.
Strong stakeholder management capability, with experience working across functions and geographies.
Professional French language skills (spoken and written), with the ability to work confidently in English as needed.

What makes you stand out:

Experience supporting onshore/offshore operating models and coordinating ways of working across locations.
Experience in project management, operational transition, and/or transformation initiatives.
Demonstrated interest in digital transformation, automation, and applying technology (including AI) to improve operations.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Team Leader with French, Claims Service · US05Mercer Investments LLC

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