IT Specialist

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

We are looking for potential candidates who are eager to learn and grow to join our young talent team.

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Job Summary

Job Description

- Provide first and second tier support on system

- Monitor and maintain system to be stability and ready to use

- Understand, investigate, troubleshoot and resolve incidents, finding the root cause and effectively communicate to users

- Provide timely response, follow-up and resolution to ensure all support activities are tracked and closed within committed SLA

- Work collaboratively with user and development team

- Provide improvement for monitoring system and application proactively

Qualifications:

- Bachelor’s degree in Engineering, Technology or Science majoring in Computer Science, Computer Engineering, information technology, or related field.

- 5-10 years experience in Application support / IT Operations

- Familiar with SQL / database: MSsql, postgreSQL, oracle

- Experience in Cloud platform: Azure, AWS, Oracle Alloy

- Experience in Logs analysis

- Experience with monitoring tools: Dynatrace, Grafana, Azure monitor

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