Area Operations Manager - Valdosta, GA (1457)

Qualifications

• High school diploma or GED required.
• 3+ years of experience in home care, healthcare operations, area operations, or a related service environment.
• 2+ years of leadership or supervisory experience, including responsibility for staff performance and day-to-day operations.
• Experience managing multiple operational priorities, including staffing, client service, compliance, and issue resolution.
• Experience reviewing operational and financial performance data and using results to drive follow-up and improvement.
• Strong communication, organization, problem-solving, and leadership skills.
• Proficiency with Microsoft Office and the ability to learn and effectively use company systems and reporting tools.
• Valid driver's license and reliable transportation, with the ability to travel within the assigned service area as needed.

Preferred Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Management, or a related field.
• Previous management experience in home care, home health, or a Medicaid waiver environment.
• Experience with EDWP, Medicaid waiver programs, prior authorizations, billing processes, and/or caregiver compliance.
• Experience managing an area budget, revenue goals, census growth, or other financial/operational KPIs.
• Experience building relationships with referral sources, providers, and community partners.

Measures of Success

• Maintains strong client census and service delivery, with timely admissions, appropriate discharge management, and minimal service gaps.
• Meets established revenue, budget, billable-hour, and area growth expectations, with appropriate management of financial performance.
• Maintains appropriate staffing levels and Care Relationship’s Manager caseloads to support client needs and area operations.
• Identifies and resolves billing and service barriers timely, including authorizations, denials, holds, reassessments, and other issues impacting billable services.
• Maintains strong client and caregiver compliance, including timely completion of monthly contacts, IDT visits, supervisory visits, reassessments, and required documentation.
• Ensures complaints, incidents, and operational concerns are addressed timely, appropriately documented, and followed through resolution.