Area Head-Business Development:Sales-Secured Business_AFL

•    Responsible for key operational tasks within the PRODUCT function and support the senior management team in the effective delivery of the business strategy.
•    Investigate, collaborate on, and maintain the operating policies and procedures for the extension of PRODUCT loans that conform to bank and industry standards.
•    See improvements to processes and drive the implementation of those improvements with a focus on compliance and efficacy.
•    Review, respond to, and develop resolutions for compliance related findings for the regional unit while serving as first line subject matter expert for daily loan scenario questions.
•    Interview, hire, train, coach, evaluate and redirect regional unit team members for optimal performance of the team and assess and track performance.
•    Ensure quality and production goals are met, monitoring workflow levels and redeploying resources as required.
•    Monitor and maintain established operations turn time and quality standards across processing, underwriting, closing
•    Foster collaborative relationships with regional sales and operations unit to ensure optimal communication and focus between sales and operations and within operations.
•    Partner with sales production staff and other internal/external departments to establish loan performance expectations and monitor quality assurance and timeliness of processing / underwriting / closing workflow
•    Stay abreast of changes related to the PRODUCT industry and bank changes related to the PRODUCT department and suggest changes to processes to ensure compliance.
•    Foster collaborate relationships with sales managers to ensure optimal communication and focus between sales and processing.
•    Ensure consistency with main operations center policies, procedures and workflow, while maintaining market specific practices necessary for competitive edge.
•    Seek out new technology options for increased quality and efficiency including due diligence of the vendor and product onboarding.
•    Ensure nil critical and repeated audit observations as well as nil open customer complaints beyond defined time lines
•    Review operational scorecards to determine root cause of exceptions and detect trends. Identify training opportunities, potential system or process enhancements, and performance development needs