Area Customer Service Coordinator

Overview

Provide front-desk reception, visitor management, facilities support, meeting coordination, print production, mailroom, and administrative services across multiple client sites in Miami and Fort Lauderdale. Travel between assigned locations as needed, with flexibility to support changing business requirements.

Key Responsibilities

• Greet visitors, manage check-ins, and provide professional front-desk and reception support.

• Monitor incoming facilities requests and coordinate timely resolution with the appropriate teams.

• Schedule meeting rooms, manage meeting bookings, and coordinate catering orders.

• Perform print production tasks, including printing, copying, scanning, binding, and document preparation.

• Handle incoming and outgoing mail, packages, deliveries, and courier services.

• Provide general administrative support, including filing, data entry, document management, and recordkeeping.

• Respond to customer inquiries, resolve service-related issues, and escalate complex concerns when necessary.

• Coordinate with internal teams, vendors, and site resources to ensure smooth daily operations.

• Maintain accurate service records, expense reports, and required documentation.

• Use Microsoft Office applications, computer systems, and network folders to manage documents and complete assignments.

• Follow established procedures, service standards, and safety guidelines while meeting productivity and quality expectations.

• Adapt to changing priorities, work assignments, and schedules across different client locations.

Qualifications

• High school diploma or equivalent required.

• Minimum of 12 months of related work experience in reception, hospitality, office administration, mailroom, print production, or customer service.

• Legal office experience is preferred.

• Hospitality or front-desk experience is highly desirable.

• Proficiency in Microsoft Office applications and general computer operations.

• Ability to manage multiple priorities, solve problems, and communicate effectively with customers and coworkers.

• Strong organizational skills, attention to detail, flexibility, and a customer-focused attitude.

• Ability to work independently and collaboratively in a fast-paced environment.

Travel & Physical Requirements

• Must be able to travel frequently between Miami and Fort Lauderdale, covering assigned sites within approximately 40–50 miles.

• A valid driver's license, reliable transportation, and required auto insurance may be necessary under company policy.

• Must be flexible to report to alternate locations and accommodate varying schedules, including early mornings, evenings, or occasional weekends.

• Ability to stand and walk for extended periods and perform routine physical activities, including bending, reaching, and stretching.

• Ability to lift up to 25 lbs. for routine duties; occasional heavier tasks may be required depending on the assignment, with assistance available.

• Must be comfortable working in office and warehouse environments.

• Potential for permanent placement based on business needs and performance