U
Architect II - Enterprise Solutions (ServiceNow Architect)
UST
🇮🇳 India
On-site
Mid level
8 months ago
- ServiceNow
- SOAP
- IntegrationHub
- ITIL
- JavaScript
- Certified System Administrator
- CAD
- AWS
- Azure
- GCP
- Devops
- CI/CD
- TOGAF
8 months ago
Job Title: ServiceNow Architect (Enterprise / Platform Architect)
Experience: 10+ Years Employment Type: Full-TimeJob Summary:We are seeking a highly experienced ServiceNow Architect with 10+ years of IT experience and deep expertise across multiple ServiceNow modules including ITOM, CMDB, CSM, and ITAM (SAM & HAM). The ideal candidate will be responsible for defining platform architecture, driving large-scale implementations, and ensuring best practices, scalability, and governance across the ServiceNow ecosystem.Key Responsibilities:- Define and own the end-to-end ServiceNow architecture and roadmap
- Design scalable solutions across:
- ITOM (Discovery, Service Mapping, Event Management)
- CMDB (data model, governance, CSDM framework)
- CSM (Customer Service Management)
- ITAM (Software Asset Management & Hardware Asset Management)
- Lead enterprise-wide implementations and platform transformations
- Establish CMDB strategy, data governance, and health metrics
- Architect integrations with enterprise systems using REST/SOAP APIs, MID Server, and IntegrationHub
- Define and enforce development standards, best practices, and governance models
- Guide teams on ServiceNow data model, security, and performance optimization
- Collaborate with stakeholders, enterprise architects, and leadership teams
- Lead design workshops, solutioning sessions, and architecture reviews
- Oversee platform upgrades, releases, and risk mitigation strategies
- Mentor developers, BAs, and administrators
- Ensure alignment with frameworks like CSDM, ITIL, and enterprise architecture standards
- Evaluate new ServiceNow capabilities and drive adoption
- 10+ years of overall IT experience with extensive ServiceNow expertise
- Proven experience as a ServiceNow Architect / Lead
- Strong expertise in:
- ITOM (Discovery, Service Mapping, Event Management)
- CMDB architecture and governance
- CSM implementations
- ITAM (SAM Pro & HAM)
- Deep understanding of CSDM (Common Service Data Model)
- Strong experience in integrations (REST, SOAP, IntegrationHub, MID Server)
- Proficiency in ServiceNow scripting (JavaScript, Glide APIs)
- Experience with Flow Designer and automation frameworks
- Strong knowledge of platform performance, scalability, and security
- Experience in large enterprise implementations and multi-instance environments
- Strong problem-solving and analytical skills
- ServiceNow certifications:
- CSA (Certified System Administrator)
- CAD (Certified Application Developer)
- CTA (Certified Technical Architect) – highly preferred
- CIS certifications (ITOM, CSM, ITAM)
- Knowledge of cloud platforms (AWS, Azure, GCP)
- Experience with DevOps, CI/CD pipelines
- Familiarity with enterprise architecture frameworks (TOGAF)
Skills
software engineering,sdlc,api development,api integration,application deployment,
Architect II - Enterprise Solutions (ServiceNow Architect) · UST