Architect I - Enterprise Solutions (ServiceNow Solution Architect)

Job Title: ServiceNow Solution Architect

Experience:10+ Years (withminimum 3+ years as a ServiceNow Architect)

Job Summary:

We areseeking a highly experiencedServiceNow Solution Architect to lead the design, development, and implementation of ServiceNow solutions acrossITSM, CMDB, Integrations, andWorkspace experiences. The architect will work closely with clients, stakeholders, and internal teams to provide scalable and high-performing solutions that meet evolving business needs.Knowledge of Financial Services Operations (FSO) andCustomer Service Management (CSM) is preferred and considered a valuable addition.

Key Responsibilities:

Architecture & Solution Design:

• Lead the design and implementation of scalable ServiceNow solutions acrossITSM,CMDB, andcustom applications.

• Architect seamless and efficient integrations between ServiceNow and external systems usingREST, SOAP, MID Server, andIntegrationHub.

• Define andmaintain architecture blueprints, data models, and design standards for long-term platform scalability.

• Drive the development ofNext Experience Workspaces usingUI Builder and Workspace architecture best practices.

ITSM & CMDB Ownership:

• Provide architectural oversight onIncident,Change,Problem,Request,Knowledge,SLAs, andServiceCatalog implementations.

• Lead theCMDB strategy, including classmodeling, data ingestion, discovery patterns, reconciliation, and health dashboards.

• Ensure governance around CMDB data model, CI lifecycle, and integrations with asset and service models.

Stakeholder Engagement & Governance:

• Collaborate with Product Owners, Business Analysts, and Technical Leads to gather requirements and translate them into scalable ServiceNow solutions.

• Act as a strategic advisor to clients on ServiceNow capabilities, product roadmap, and platform strategy.

• Ensure alignment with enterprise architecture guidelines, platform governance, and security policies.

Development Oversight & Mentoring:

• Review technical deliverables for adherence to architecture, performance, and security standards.

• Guide and mentor development teams, providing technical leadership and best practices.

• Assist in story grooming, sprint planning, and backlog prioritization in Agile environments.

Preferred/Secondary Scope (FSO & CSM):

• Provide guidance on implementingFinancial Services Operations (FSO) workflows and data models, if applicable to client requirements.

• Support CSM-related processes such as case management, engagement channels, playbooks, and agent workspace customization.

• Advise on best practices in customer-centric design using ServiceNow CSM and FSO modules.

Required Skills & Qualifications:

• 10+ years of ServiceNow experience, including3+ years as a Solution Architect or Lead Developer.

• Deepexpertise inITSM,CMDB, andServiceNow Integrations (REST, SOAP, OAuth, MID Server,IntegrationHub).

• Strong experience designingWorkspaces usingUI Builder and the Now Experience framework.

• Excellent knowledge of platform architecture, datamodeling, ACLs, Glide APIs, and script-based solutions.

• Hands-on experience in platform upgrade strategy, performance optimization, and platform security design.

• Solid understanding of ServiceNowdata governance, lifecycle management, and licensing impacts.

Preferred Qualifications:

• Working knowledge ofFSO (Financial Services Operations) and its use cases in the financial domain.

• Experience inCustomer Service Management (CSM) module implementation or optimization.

• Familiarity withATF (Automated Test Framework) andDevOps integrations.

• Understanding of domain separation, Scoped Apps, and platform maintainability best practices.

Certifications (Preferred):

• ServiceNow Certified System Administrator (CSA) –Required

• ServiceNow Certified Implementation Specialist –ITSM –Required

• ServiceNow Certified Application Developer (CAD) –Preferred

• ServiceNow CMDB/CSM/FSO Implementation Specialist –Highly Desirable

• ITIL v3/v4 Foundation or Practitioner –Preferred

Soft Skills:

• Strong communication and client-facing skills.

• Strategic thinker with the ability to articulate technical designs in business language.

• Self-driven, organized, anddetail-oriented.

• Team leader and mentor with a proactive mindset.