Architect - Enterprise Application - SAP N 4D

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it.Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models oragentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us atgenpact.com and onLinkedIn,YouTube,X, andFacebook.

Job Description

Job Purpose 

The IT Services Product Lead provides functional and technical expertise on the TPM area in charge of design, development, deployment, further evolution and support of Global Applications products to business users, including ITIL Service Delivery process, Deliver Continuous Improvement, Deployment project roles and Service Introduction project roles. This position will always search for better and quicker delivery value back to our customers, based on Agile and DevOps ways of working and mindsets. 

Key Responsibilities 

• Manage the demand with the business (CIPs, projects, major incidents, special requests), including addressing escalation of incidents/requests/problems/demands from business 

• Involvement on transformational programs/projects to provide functional and technical expertise, collaborating with since the design until go live of products, including Service Introduction role when needed 

• Service management of 3rd Party vendors based on role model operational excellence, with overall accountability on the metrics for service (SLAs. Availability, performance, etc) 

• Development management with 3rd Party vendors based on role model development excellence, with overall accountability on metrics for development 

• Engage in strong collaboration with business to translate business functional requirements into actual practical and working IT solution specifications and assuring high level of satisfaction from customers 

• Manage and execute technical design, development and configuration activities for products and services on TPM area 

• Identify and develop automation opportunities across the business processes and internal processes 

• Identify, propose and develop improvements for product and services as part of Problem Management process 

• Document solutions developed according to the defined rules in place, to assure global supportability 

• Participate and collaborate on a Community of Practices related to his/her functional and technical areas 

• Assist with change management activities, including releases and production slots 

Context and Scope 

• Hands on and “can do” attitude 

• Work as part of a high-performance team to delivery end to end all demands from the customers and business 

• Identify opportunities to leverage external best practices and trends to improve processes in line with strategic business needs 

• Maintain up to date <BCF Area> related Process, Technical and Functional Documentation 

• Agile and DevOps mindset 

• Great teamwork

Knowledge/Experience

• IT Background 

• Strong Trade Promotion Management knowledge, preferred on FMCG (Fast Moving Consumer Goods) industry. Specific experience in VisualFabriq or Salesforce TPM preferred. 

• Experience in the functional area preferably in an IT role, operational role, key user or functional expert role 

• Good knowledge of current business processes in the area. Will have in-depth knowledge of some processes and a strong aptitude to learn new process areas  

• ITIL, PMI, Agile, DevOps, Scrum, Lean IT certifications will be a plus 

• Proven leadership and influencing experience with key stakeholders 

• Role model agile behaviours & methods with customers and peers 

• Continuously learning and building skills independently and with external Networks 

• Language: Fluent in English. 

Key Supporting Competencies

• Business Acumen 

• Strategic agility 

• Thought leadership 

• Zero distance to customer 

• Dealing with ambiguity 

• Directing others 

• Conflict Management 

Key Functional Competencies & Technical Skills

• Stakeholder Relationship Management 

• Change Agile 

• Supplier Relationship Management 

• Role model agile behaviours & methods with customers and peers 
   

Qualifications

Certifications

Required Skills

Language

Language Proficiency -

Additional Job Location -

Job Type

Master Skill List -

Remote Type -

Work Shift -

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact– Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.