Account Manager, Google Shopping Solutions, Early Careers, France (English, French)

About the job

Google Shopping helps connect people with retailers at every moment of their shopping journey in and out of the store. With the launch of Shopping Actions, users now have an easy way to shop for products across Google Search, Assistant, and Shopping Express with a universal cart, whether they’re on mobile, desktop or even a Google Home device.

Google Shopping is Google's Comparison Shopping Service (CSS). A Comparison Shopping Service (CSS) is a website that collects product offers from online retailers and then sends users to the retailers websites to make a purchase. Merchants need to work with at least one CSS to begin placing shopping ads on Google general search. Google Shopping is a Google Premium CSS partner that helps businesses grow by selling more and better across Europe. Google Shopping is responsible for driving shopping growth in the European Economic Area and Switzerland, offering consultancy and education to maximize merchant performance while collaborating with Google Support teams such as PerfX, gTech and Marketing. While Google Shopping manages thousands of merchants and billions in Google ads revenues; the team is comprised of less than 100 Googlers from all corners of the globe, including account managers, analytical experts, sales leaders and functional partners like marketing, strategy operations and finance. GSS operates independently from other Google Ads teams and works to balance client-facing excellence with robust and scalable solutions to manage and nurture a large and varied customer base.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• Ability to communicate in English and French fluently to engage with
  clients in the region.

Preferred qualifications:

• Experience delivering against operational and output goals, in a fast-paced and sometimes ambiguous environment with scarce resources
• Knowledge of the French online advertising and retail markets.
• Ability to utilize and partner effectively with supporting teams to troubleshoot customer issues and provide outstanding customer experience.
• Ability to communicate in English and French fluently to engage with clients in the region.
• Ability to synthesize and surface business insights to inform and develop business strategy, as well as to comprehend and align needs from different stakeholders with an influential approach.

Responsibilities

• Work with merchants across a selected market to advise them on their shopping campaign strategy.
• Manage a dedicated client portfolio applying best practice for portfolio management and consistent service levels.
• Develop and maintain shopping ads and merchant center product suite.
• Deliver against key operational KPIs.
• Help selected merchants grow their Return on Investment (ROI) and investment in shopping ads through product expertise and optimization recommendations.