Application Support Engineer

Job description

• Develop solution architecture blueprints for Radiology applications.
• Ensure integration with EMR/EHR, VNA, and ancillary imaging systems.
• Collaborate with workflow/business analysts to align technical solutions with clinical processes.
• Lead technical troubleshooting for complex applications, workflow, interface, and performance issues.
• Define standards for environment readiness, upgrades, patching, monitoring, and operational handoff.
• Collaborate with vendors and internal teams to validate architecture, capacity, resilience, and failover requirements.
• Support transition to operations, runbook creation, knowledge transfer, and production readiness validation.
• Lead Change Healthcare and Merge PACS integrations as mandatory components of the solution.

• 10+ years in healthcare solution architecture, with at least 7+ years in PACS/VNA.
• Deep knowledge of DICOM, HL7, IHE profiles, and imaging standards.
• Experience with multi-ministry, multi-vendor environments.
• Hands-on expertise with Change Healthcare and Merge PACS is a must.
• TOGAF or equivalent certification preferred.

• CIIP certification.
• HL7 / DICOM / IHE training or certification.
• Cloud fundamentals: Azure Fundamentals / AWS Cloud Practitioner.
• ITIL Foundation.
• Vendor-specific Radiology application experience.

• Qualifications: Bachelors
• Range of Year Experience-Min Year: 10
• Range of Year Experience-Max Year: 15