Application Support Engineer

Role: Application Support Engineer

Who You Are (Basic Qualifications)

• 3–5 years' experience in Application Support, Technical Support, or Developer Support for enterprise or business‐critical applications
• Working knowledge of: React, JavaScript, HTML & CSS, PowerApps, SQL
• Ability to debug and understand application code at a functional level
• Good understanding of application workflows, business processes, and user behavior
• Familiarity with logs, error handling, and monitoring outputs
• Clear and effective communication skills for end‐user and team interactions
• Comfortable working shift schedules and participating in on‐call rotation

What Will Put You Ahead

• Experience with Azure or other cloud platforms
• Familiarity with Microsoft Power Platform (Power Automate, Power BI)
• Basic understanding of API integrations, backend services, and data flows
• Exposure to monitoring and alerting tools (Application Insights, Azure Monitor, etc.)
• Experience with ticketing and ITSM tools such as ServiceNow or Jira
• Awareness of ITIL concepts (Incident, Problem, Change Management)

What You Will Do

• Act as the primary point of contact (L1/L2) for all application‐related incidents, service requests, and user queries
• Manage user access, roles, and permissions, ensuring compliance with security and governance standards
• Investigate, troubleshoot, and resolve application issues by analyzing logs, application behavior, data, and configurations
• Perform initial root cause analysis (RCA) and collaborate with development teams for deeper technical fixes
• Monitor application health, availability, and performance; proactively identify and report potential issues
• Validate deployments and provide post‐release support, including smoke testing and monitoring
• Coordinate with cross‐functional teams (Development, Infra, Cloud, Security) for timely resolution
• Maintain accurate incident documentation, knowledge base articles, and standard operating procedures (SOPs)
• Support incident, problem, and change management processes in line with ITIL practices
• Ensure adherence to defined SLAs, response times, and escalation procedures