ES
Application Support
Epsilon Solutions LTD
🇨🇦 Canada
On-site
Mid level
1 month ago
- Windows
- Unix
- Linux
- OpenShift
- PostgreSQL
- Incident Management
- Windows Server
- SQL
- Change Management
- PowerShell
- Bash
- Python
- CI/CD
- Devops
- Splunk
- Dynatrace
- Grafana
- Prometheus
- ITIL
1 month ago
| ole Name: | Application Support (Windows, UNIX/Linux, OpenShift, and PostgreSQL) |
| Location: | Toronto / 4 days a week on site not negotiable, F2F interview required (L1 or/and CI) |
| JOB DESCRIPTION: | |
| We are seeking an experienced Site Reliability Engineer (SRE) to support business-critical applications for Canada's leading financial institution. This role is part of the Production Support and Reliability Engineering team, responsible for ensuring the stability, availability, and performance of enterprise applications running across Windows, UNIX/Linux, OpenShift, and PostgreSQL environments. The ideal candidate will bring strong application support and operational expertise, coupled with an SRE mindset focused on automation, reliability, observability, and continuous improvement in a highly regulated banking environment. Key Responsibilities Provide Level 2/Level 3 application and infrastructure support for enterprise applications hosted on Windows, UNIX/Linux, OpenShift, and PostgreSQL platforms. Monitor application health, server performance, database availability, and OpenShift container workloads to ensure optimal system reliability and uptime. Troubleshoot and resolve production incidents across operating systems, middleware, containers, and databases. Perform root cause analysis (RCA) and implement preventative measures to reduce recurring incidents. Support application deployments, environment management, and release activities across multiple environments. Manage and support OpenShift platform operations, including container deployments, pod troubleshooting, scaling, and monitoring. Monitor and support PostgreSQL databases, including performance tuning, query analysis, backup validation, and connectivity troubleshooting. Collaborate with development, infrastructure, database, and cloud teams to drive operational excellence. Develop and maintain automation scripts, operational runbooks, dashboards, and support documentation. Participate in on-call support rotations and major incident management activities. Identify and implement opportunities for process improvement, automation, and operational efficiency. Required Skills & Experience Operating Systems Strong hands-on experience supporting and troubleshooting: Windows Server UNIX/Linux environments Container & Platform Technologies Experience with OpenShift Container Platform (OCP), including: Application deployment and support Pod and container troubleshooting Resource monitoring and performance analysis OpenShift administration fundamentals Database Technologies Strong experience with PostgreSQL, including: Database monitoring and support SQL query analysis and troubleshooting Performance tuning and optimization Backup and recovery validation Database connectivity troubleshooting Reliability & Support Experience in Application Support, Production Support, SRE, or Platform Operations roles. Strong understanding of incident, problem, and change management processes. Experience supporting mission-critical applications in large enterprise environments. Ability to analyze logs, alerts, metrics, and system trends to rapidly resolve issues and improve service reliability. Knowledge of monitoring and observability tools for proactive system management. Strong analytical, troubleshooting, and communication skills. Nice to Have Experience in banking, financial services, or other highly regulated industries. Exposure to automation and scripting using PowerShell, Bash, Python, or Shell Scripting. Experience with CI/CD pipelines and DevOps practices. Knowledge of cloud-native technologies and hybrid cloud environments. Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, Grafana, Prometheus, or similar platforms. Understanding of ITIL processes, SLOs, SLIs, and reliability engineering principles. Preferred Qualifications Bachelor's degree in Computer Science, Engineering, Information Technology, or related discipline. Relevant certifications in OpenShift, Linux, PostgreSQL, Cloud, or DevOps technologies are considered an asset. |
Application Support · Epsilon Solutions LTD