IL
Application runbook Admin
ICONMA, LLC
🇺🇸 United States
Remote
2 months ago
$48.57 – $53.57 / hour
- Windows
- Incident Management
- ITIL
2 months ago
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Responsibilities:
- The Application Runbook Administrator owns day-to-day Cutover administration and enables delivery teams to produce high-quality runbooks that are ready for controlled execution.
- Administer Cutover workspaces, runbook templates, user access/roles, and configuration in alignment with Synchrony policies.
- Build and maintain standardized runbook templates (e.g., DR test, migration events) including phase structure, task types, and required metadata.
- Partner with application and platform teams to capture end-to-end cutover steps, dependencies, owners, prerequisites, validation checks, and rollback procedures.
- Ensure runbooks meet governance standards: completeness, naming conventions, task clarity, time estimates, sequencing, and required approvals. Coordinate cutover readiness reviews and dry runs; confirm execution owners, communications plan, and validation criteria are in place.
- Lead or facilitate runbook execution in Cutover: launch events, manage task progression, monitor blockers, maintain real-time status, and ensure timely escalations.
- Integrate Cutover usage with broader release/change processes (e.g., change records, release calendars, maintenance windows) and maintain traceability for audits.
- Manage Cutover reporting and dashboards: runbook status, completion metrics, cycle time, missed steps, and post-event outcomes.
- Maintain runbook documentation and knowledge articles; provide training and coaching for new teams adopting Cutover.
- Drive continuous improvement via post-implementation reviews (PIRs), lessons learned, and template/process enhancements.
- Intake: Receive request for a new/updated runbook and confirm scope, timeline, and stakeholders.
- Build: Draft or update runbook in Cutover using approved templates and required controls.
- Review: Conduct readiness review with owners; ensure validations, communications, and rollback are defined.
- Execute: Facilitate the event; track progress, handle escalations, and provide leadership updates.
- Close: Capture results, evidence, and lessons learned; update templates and artifacts.
Requirements:
- This role requires strong operational discipline, cross-functional coordination, and proficiency with runbook-driven execution in regulated environments.
- Experience administering or power-using Cutover.
- Hands-on experience with IT Resilience, Incident Management (ITIL), and production support practices.
- Ability to translate technical procedures into clear, executable, step-by-step tasks with well-defined ownership and acceptance criteria.
- Strong stakeholder management and facilitation skills (coordinating cross-team tasks).
- Knowledge of SDLC concepts, environment management, and deployment patterns (e.g., blue/green, rolling, canary) at a conceptual level.
- Familiarity with incident/problem management and post-event review practices.
- Strong attention to detail, documentation rigor, and an audit-ready mindset.
- Comfort working in fast-paced schedules, including after-hours maintenance windows when needed
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Application runbook Admin · ICONMA, LLC