Application Programmer III

Location: Chandler, AZ

Salary Range: Competitive

Introduction

Seeking a skilled production services specialist to join our team providing technical support to end user requests and issues. Responsibilities include managing application platform monitoring and support, root cause analysis, and preventative actions to ensure stability and resiliency across all services. The candidate will lead incident problem management activities, onboard new applications, and effectively communicate with stakeholders and other trading applications as part of a global production services team.

Required Skills & Qualifications

• 5 years of hands-on experience in application support/development, ensuring stability for critical trading platforms in a global, team-oriented environment.
• Experience with distributed application platforms: Windows, UNIX, LINUX, SQL.
• Ability to lead triage and solve production outage situations under tight deadlines, including root cause and problem resolution follow-ups.
• Experienced on monitoring tools such as ITRS Geneos, Splunk, Dynatrace.
• Knowledge of Equities asset class and related trade processing flows.

Preferred Skills & Qualifications

• Strong knowledge in ITIL (Certification is a differential); JIRA.
• Scripting languages: Python, Perl, Unix Shell.
• Operating systems: Solaris, Linux, Windows.
• SQL / PLSQL (Intermediate level: multi-table joins, grouping results, etc.).
• Well-rounded understanding of infrastructure disciplines (network, server, storage, messaging).
• Autosys, Ansible XLR, Grafana, IBM WebSphere MQ.
• Tibco, Cloud, IBM OpenShift.
• Hands-on experience providing direct support to front/back office trading applications.
• Programming skills: Python, Unix/scripting, Java.
• Excellent verbal and written communication skills.
• Knowledge of ITIL SDLC principles and execution.
• Experience in coordinating with offshore/onshore support, business, vendor, and infrastructure partners.
• Prior work experience at client or in client's Industry.

• Applicants must be able to work directly for Artech on W2.

Day-to-Day Responsibilities

• Monitor performance of the application, provide support to the application's business users, and perform troubleshooting, analysis, research, and resolution using advanced query and programming skills.
• Identify possible production failure scenarios, create incident tickets in the ticket tracking system, and communicate effectively with development and internal business operations teams.
• Identify vulnerabilities and opportunities for improvement. Maintain metrics and develop analysis to improve all areas of Production Services.
• Enhance administrative, operational, and technical policies and procedures, and adopt best practice guidelines.
• Participate in the development of new technology products and services, including analytical, technical, and administrative work as well as installation.
• Consult with end users to determine optimal configuration of equipment and applications.
• Serve as an escalation point between the client/business area and internal management for the resolution of technical problems and service requests.
• Provide the client areas with technology products and service alternatives that improve the production services environment.

For immediate consideration please click APPLY to begin the screening process.