Application Management Services (AMS) Lead

Role: Application Management Services (AMS) Lead

Location: Fountain Valley, CA

Experience Required: 5–10 Years

Employment Type: Full-Time

Domain Advantage: Connected Cars / In-Vehicle Telematics

About the Role

We are looking for an experienced Application Management Services (AMS) Lead to drive monitoring, incident management, outage resolution, and end-to-end operational excellence for mission-critical applications. This role requires strong technical depth in observability, hands-on monitoring, and real-time issue handling in fast-paced environments.

Candidates with experience in Connected Vehicles, Telematics, or related automotive ecosystems will have a strong advantage.

Key Responsibilities

Lead end-to-end Application Monitoring & Observability

Own incident lifecycle: detection → triage → communication → resolution

Manage high-severity outages and drive RCA creation & preventive actions

Develop and maintain dashboards, alerts, and metrics for proactive monitoring

Coordinate with cross-functional engineering & product teams for system stability

Ensure SLA compliance and continuous improvement in AMS processes

Support on-call operations using escalation and notification systems

Required Skills

1. Monitoring & Observability Tools

· Dynatrace

· ELK / Kibana

· Grafana

· OpenSearch

1. ITSM & Collaboration Tools

· JIRA

· Confluence

· Status Page

1. Incident & On-Call Handling

· xMatters

Preferred Experience

Strong background in Monitoring, Issue Triage & Outage Handling

Hands-on experience building dashboards, alerting rules, metrics pipelines

Experience operating in Connected Cars / Telematics domain (added advantage)

Proven expertise in creating RCAs and conducting post-incident reviews

What We're Looking For

✔ 5–10 years of total experience in AMS, Production Support, or Application Operations

✔ Ability to lead incident war rooms and communicate with stakeholders

✔ Strong analytical, problem-solving, and decision-making mindset

✔ Comfortable working in a dynamic, high-availability environment