Apple Ads - Platform Operations Business Specialist

Summary

At Apple, we focus deeply on our customers’ experience. Apple Ads brings this same approach to advertising, helping people find exactly what they’re looking for and helping advertisers grow their businesses.

Our technology powers ads and sponsorships across Apple Services, including the App Store, Apple News, and MLS Season Pass. Everything we do is designed for trust, connection, and impact: We respect user privacy, integrate advertising thoughtfully into the experience, and deliver value for advertisers of all sizes—from small app developers to big, global brands. Because when advertising is done right, it benefits everyone!

The Platform Operations team is positioned globally and is focused on providing cross-functional business solutions and external support for Apple Ads customers. The Platform Operations team is seeking a Business Specialist to support business operations for existing and future service platforms. The Business Specialist collaborates with internal and external partners while advocating on behalf of the Apple Ads business and its Apple Ads customers.

Description

Provide internal and external client support for Apple Ads systems and technical tools

Investigate and solve technical issues

Lead support issues by providing data and analysis to Operations, Engineering and Product teams

Monitor, analyze, and report on support efforts to key internal partners

Elicit feedback cross-functionally from Engineering, Product, Marketing and Data teams on technical requirements for issue resolutions

Coordinate ongoing cross-functional partner support meetings and advocate on behalf of the Apple Ads business and our Apple Ads customers

Assist internal Apple teams with policy enforcement and management efforts

Promote ongoing education for supported teams on internal tools and products

Develop support content and implement training for internal partners

Flexible to work with partners and teams across multiple time zones

Flexible to work on weekends and holidays on rotation

Minimum Qualifications

• Experience (3-5 years) in Advertising Operations or similar customer support role
• Experience in a customer support organization focused on customer satisfaction
• Fundamental knowledge of ad operations and ad delivery services
• Experience reviewing technical requirements documentation
• Bachelor's Degree or equivalent

Preferred Qualifications

• An ability to create and revise email communication quickly and articulate the message to partners
• Ability to resolve challenges and prioritize workloads
• Ability to work independently and with a team in a dynamic fast-paced environment
• Well organized, with exceptional attention to detail
• Flexible to work with others in multiple time zones
• Ability to identify and implement required actions quickly in order to accomplish goals, eliminate roadblocks, and create focus
• Excellent communication skills (verbal, visual, and written) with the ability to interpret data and communicate clearly and concisely
• Excel in a dynamic environment and function effectively in the context of ambiguity
• Self-starter, inquisitive and a propensity to socialize ideas and drive innovation
• Search/Performance advertising experience is a plus
• B2B advertising experience is a plus
• Developer relations experience is a plus