AL
Appian Production Support Engineer
Artech LLC
- 🌏 Worldwide
- Remote
- 6 hours ago
- $58 – $60 / hour
6 hours ago
Location: Remote
Duration: 6 Months
Salary Range: $58.00 - $60.00/Hour on W2 (Without Benefits).
Applicants must be willing to work on W2
Job Description
Experience Required: 8–10 years
Role Description
- Ensures stability and reliability of production systems by reviewing fixes, performing root cause analysis, and validating resolutions, while providing feedback during incident reviews.
- Leads troubleshooting and resolution of complex production issues (L2/L3), ensuring timely restoration within SLAs.
- Proactively monitors applications, identifies anomalies, and implements preventive measures to reduce incidents.
- Drives problem management by addressing recurring issues through root cause fixes and automation.
- Enhances system performance and resilience through targeted improvements and tuning.
- Supports change and release activities to ensure smooth, low-risk deployments.
- Collaborates with cross-functional teams to resolve issues effectively and maintain service continuity.
- Maintains runbooks and documentation to improve support efficiency.
- Drives automation to reduce manual effort and improve response times.
- Mentors team members on support best practices and ensure compliance with security and governance standards while providing feedback to leadership on system health and risks.
- Appian Certified Senior or Lead Software Developer Certification Recommended.
- 7+ years in Appian BPM - Business Process Management (BPM).
Appian Production Support Engineer · Artech LLC