DL
App Support L2
Diverse Lynx India
🇺🇸 United States
On-site
3 weeks ago
3 weeks ago
Key Responsibilities:
- Monitor and support business applications.
- Investigate, troubleshoot, and resolve L2 application issues.
- Handle incident, problem, and service request management.
- Analyze application logs and identify root causes of issues.
- Coordinate with development and infrastructure teams for issue resolution.
- Perform application health checks and monitor system performance.
- Create and maintain support documentation and knowledge articles.
- Ensure SLA compliance and timely resolution of tickets.
App Support L2 · Diverse Lynx India