DL
Apigee Consultant
Diverse Lynx India
🇮🇳 India
Hybrid
1 month ago
- Apigee
- Devops
1 month ago
Not enough detail in this posting to match
• Manage and resolve incidents, service requests, and problem tickets within defined SLAs, including critical/high priority issues.
• Perform detailed troubleshooting and root cause analysis (RCA) for complex API and integration issues across environments.
• Monitor API traffic, performance, latency, and error rates using Apigee analytics and logging tools, and take proactive corrective actions.
• Handle service requests and support tickets, ensuring timely resolution, accurate updates, and clear communication with stakeholders.
• Implement minor enhancements, configuration changes, and API policy updates (e.g., security, throttling, routing) as per business needs.
• Support deployment activities, environment configurations, and post-deployment validation for production releases.
• Collaborate with development, DevOps, and infrastructure teams for issue resolution, defect fixes, and platform improvements.
• Ensure API security, governance, and adherence to organizational standards and best practices.
• Maintain support documentation, knowledge base articles, and troubleshooting guides for operational efficiency.
• Contribute to continuous improvement by identifying recurring issues and recommending automation or process enhancements.
Apigee Consultant · Diverse Lynx India