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API Integration Specialist
Mindlance
- 🇺🇸 United States
- On-site
- 6 days ago
- $72.01 / hour
6 days ago
WW Support and Coordination
- Support customer (partner) queries and concerns with regard to Security Solution implementation
- Provide support and standards for in-geo integration solutions engineers
- Respond to support escalations from partners and in-region teams so that resolution is achieved as per defined SLAs
- Monitor customer issue trackers and prioritize tickets with engineering teams (be a customer advocate to internal cross functional teams)
- Manage the device security lab in Cupertino, including setting up of test environments, onboarding devices into the test environments, OS configuration and test execution
- Develop standardized testing process documentation and testing coverage model spanning all related engineering teams
- Validating Client features including API calls, Server changes and new features in the UAT environment ensuring product meets requirements
- Partner with regional solution engineers, sales leadership and field teams to gather and understand partner specific nuances, supply chain and implementation differences.
- Develop detailed test plans for the different functions and scenarios
- Execute tests as per plans to validate new requirements and regression scenarios
- Develop automation for regression testing
API Integration Specialist · Mindlance