APeX Training Coordinator

Summary:

• Work Mode: Hybrid-0800-1700 Mon-Fri (occasional weekends, evenings)
• Location: The Embarcadero, Mission Bay, Parnassus, Oakland

Responsibilities:

• Administer and support Learning Management Systems (LMS) such as UC Learning Center, Cornerstone, SumTotal, or similar platforms.
• Manage training content and curricula, troubleshoot LMS issues, develop reports, and gather business requirements.
• Perform system testing and support end users.
• Collaborate across teams and manage multiple priorities effectively.
• Lead cross-functional teams to solve complex business or systems issues.
• Work with LMS systems including SumTotal, HealthStream, CornerStone, and other systems such as SharePoint, ServiceNow, and MS Office products.

Requirements:

• Experience with LMS administration and support.
• Strong analytical, technical, documentation, communication, and customer-service skills.
• Ability to work independently and as part of a team.
• Intermediate knowledge of IT areas including LMSs, ServiceNow, and HTML.
• Demonstrated testing and test planning skills.
• Effective communication and interpersonal skills.

Preferred Skills:

• Experience supporting healthcare, Epic/APeX training, or other large-scale learning environments.
• Experience with HTML, ServiceNow, Zoom, and classroom technology.
• Knowledge of business and processes of systems’ training departments.
• Demonstrated ability to work with others from diverse backgrounds.