Animal Welfare Manager

Oversees staff, volunteer, and community service programs in the adoption center. Ensures the highest level of customer service for animal and clients in accordance with the AHS mission, goals and management philosophy. Oversees adoption counseling, staffing, and visitations between customers and animals. Oversees daily humane care and treatment of animals and is responsible for animals’ health and well-being in the adoption center. Ensures the upkeep, safety, and cleanliness of animal enclosures, public areas, and workspaces. Responsible for stocking and ensuring quantity and quality of shop inventory and shelter supplies.

Duties and ResponsibilitiesPersonnel

• Promotes a culture of teamwork, positivity, compassion, and performanceexcellence
• Administers personnel-related tasks, including new hires, terminations, leave requests, performance management and employee development for the Animal Welfare Specialists
• Performs periodic and annual evaluations in accordance with AHSpolicies
• Assures that employees, volunteers and community service are complying with operationalpolicies
• Oversees daily staff activities in animal care and customer service for thecampus

Administration

• Adheres to the departmental and organizational financialgoals
• Manages supply inventory to include ordering, receiving anddistribution
• Oversees record keeping and accuracy as it pertains to ordering and receiving, adoption paperwork, receipts, cash reconciliations and deposits, and animal records
• Handles agency funds according to protocol and reports cash discrepanciespromptly
• Performs/ensuresBankdeposits
• Ensures ethical stewardship of donated goods andresources
• Attends managerial meetings and events asneeded
• Ensures and may facilitate training of staff, volunteers and communityservice

ProgramSupport

• Ensures the highest level of customer service to clients andvisitors
• Ensures adherence to adoption policies andguidelines
• Ensures staff and volunteers counsel customers with organizationally approved content such as basic medical information, behavior profiles, breed information, and adoption package benefits to help clients make good choices
• Trains staff to solicit for donations and encourages purchase of petsupplies
• Oversees the physical wellbeing, cleaning, exercise, and daily emotional enrichment of animals available for adoption
• Oversees the maintenance of animal care records, proper feeding, medicating, and ensures animals receive timely attention from a veterinarian as needed
• Ensures humane animal handling according to established safety policies andprocedures
• Oversees adherence to AHS cleaning, disease control, and quarantineprotocols
• Ensures the upkeep, safety, and sanitation of animal enclosures, public areas, workspaces, andequipment
• Enforces safe handling of cleaning supplies, chemicals and equipment in compliance with safety rules and according to SDS rules
• Collaborates with other departments to accomplish departmental and organizationalgoals
• Other duties as asigned

Qualifications

• High school diploma or GEDequivalent
• Preferred two to three years’ experience in a supervisorycapacity
• Preferred one-year animal handlingexperience
• Preferred knowledge of animal diseases, medications and treatmentprotocols
• Preferred knowledge of animal behavior and ability to read animal bodylanguage
• One year of previous customer service experience in an office or retail businesssetting
• Computer literate in a Windowsenvironment
• Ability to utilize effective problem solving/decision makingskills
• Ability to communicate effectively, both orally and inwriting
• Excellentinterpersonalskills
• Desire and ability to work withanimals
• Willingness to travel and provide program support to other AHS locations anddepartments
• Valid GA driver’s license or ability to obtain a valid GA driver’s license and must be insurable by Society’s insurance company
• Ability to multi-task and handle a high stress, emotionalenvironment
• Willingness to be trained and administer humaneeuthanasia
• Must be able to set aside personal judgement for the betterment of the client and theanimals
• Must be able to communicate with and work well with a diverse clientele; different races, ethnicities, faiths, sexual orientations, income levels, etc.
• Proven ability to exercise sound, independentjudgment

WorkingConditions

• Requires humane handling of animals and safe handling of cleaning supplies, chemicals and equipment in compliance with safety rules and according to SDS rules
• Ability to lift, pull or push up to 50 lbs. with reasonableaccommodations
• Required to follow AHS uniformpolicy
• Works in high noise levelareas
• Physical efforts require constant bending, stooping andstanding
• Safety procedures must be adhered to withoutexception
• Exposure to dogs and cats of all sizes and varying degrees of behavior and/or medicalconditions.
• Exposure to animal waste and commonallergens