Animal Control Field Supervisor

Summary

The Animal Services Field Supervisor provides direct field oversight for all Animal Control Officers (ACOs) while maintaining the capacity to perform front-line enforcement duties as required. This role delivers critical administrative leadership, managing timekeeping and inventory logistics while serving as a primary liaison between the shelter, law enforcement, and external agencies.  The Supervisor supports general shelter operations to ensure seamless departmental functioning.

Essential Duties and Responsibilities

• Provide direct supervision of ACO field operations, recommend policy, plan and direct activities of employees to maximize effectiveness and efficiency of operations utilizing all available resources
• Assist in the selection, hiring and training of Animal Control Officers
• Plans, directs, controls and evaluates job performance of several employees and performs annual employee performance reviews
• Administer corrective training, counseling and/or discipline when appropriate
• Trains ACOs in all field operations procedures and ensures staff maintain state-required certifications
• Resolves problems and miscommunications between employees in a fair and unbiased manner
• Provides support as a certified ACO for field operations, including the impound of animals and livestock
• Responds to citizen complaints and inquiries
• Performs duties related to after-hours call-out rotation
• Prepares charging documents for and testifies in criminal court
• Coordinates with various groups, organizations, and governmental agencies
• Communicates with the Shelter Manager and the Police Department chain of command regarding field activities
• Compiles data and submits monthly reports and summaries to department supervisors
• Recommends ordinances, programs, and proposals to improve animal services field operations
• Briefs the Shelter Manager on budget matters and recommends budget considerations
• Ensures employee compliance with established safety procedures
• Maintains compliance with health and safety laws and guidelines
• Assists with shelter operations, including cleaning, care, feeding, euthanasia, adoptions, and surrenders when necessary
• Orders and maintains supplies, working closely with local vendors and the city Purchasing department
• Accepts and collects payments for services or fees
• Provides community education regarding animal services and safety
• Follows City policies, procedures, and safety guidelines
• Performs other duties as assigned

Minimum Qualifications

• High school diploma or equivalent
• Three (3) years of animal control experience
• Two (2) years of experience in a lead or supervisory role

Certifications, Licenses and Registrations

• Valid driver’s license, including a clear criminal and driving record
• Advanced Animal Control Certification or ability to obtain within one (1) year of employment
• Administrative Animal Control Certification or ability to obtain within one (1) year of employment
• Certified Euthanasia Technician or ability to obtain within one (1) year of employment