Microsoft 365 Solutions Lead

Job Description:

Microsoft365SolutionsLead

Better and fairer care. Always.

St Vincent’s has been aleader in Australia’s health and aged care landscape for more than 165 years. Since our founders, the Sisters of Charity, opened our first hospital in 1857, our services and nearly 30,000 people have been behind some of Australia’s most important medical breakthroughs. We are a microcosm of Australia’s health and aged care system and are uniquely positioned tolead and respond to our rapidly changing environment.

We are looking for a special kind of person. A St Vincent’s kind of person. Someone who puts excellence, compassion, connection and caring for other people at the heart of everything they do.

Reporting directly to the Head of EUC & Assets, theMicrosoft365SolutionsLead is a pivotal enterprise technologyleadership role responsible for the strategic ownership, governance and optimisation of St Vincent’s Health Australia’sMicrosoft365 ecosystem. This includesMicrosoft Teams, SharePoint Online, OneDrive, Exchange Online,Microsoft Copilot,Microsoft Viva,Microsoft Entra ID and Power Platform services. The role is responsible for ensuring our digital workplace remains secure, compliant, innovative and aligned to organisational priorities while supporting more than 30,000 employees, contractors and partners nationally.

You will drive the future direction ofMicrosoft365, digital workplace technologies and Copilot AI-enabled productivity across SVHA, working closely with Cyber Security, Infrastructure Operations, Service Management, Information Management and business stakeholders to maximise organisational value fromMicrosoft technologies. You will also serve as SVHA’s primary operational relationship manager forMicrosoft, helping shape the organisation’s digital workplace roadmap.

This is a Permanent Full-Time position based in Brisbane, Sydney or Melbourne with a hybrid working arrangement of three days per week in the office.

Key Responsibilities

• Own and govern SVHA’s enterpriseMicrosoft365 platform and associated services.
• Develop and maintain the strategic roadmap forMicrosoft365, Digital Workplace and Copilot capabilities.
• Lead governance, adoption and value realisation initiatives forMicrosoft Copilot and AI-enabled workplace technologies.
• OptimiseMicrosoft licensing investments through utilisation analysis, forecasting and commercial governance.
• Manage strategic relationships withMicrosoft, support providers and licensing partners.
• Lead organisational adoption, communication and change initiatives that increase productivity and employee experience outcomes.
• Monitor platform health, performance, governance compliance and service maturity, providing strategic insights and recommendations toleadership.

Things That Work For Us

Microsoft365 Strategy & Governance

• Establish and maintain enterprise governance frameworks, standards and operating models acrossMicrosoft365 services.
• Define and execute the strategic roadmap forMicrosoft Teams, SharePoint Online, OneDrive, Exchange Online, Viva, Entra ID and related services.
• Evaluate emergingMicrosoft technologies and identify opportunities to improve collaboration, productivity and business outcomes.
• Contribute to the evolution of SVHA’s Digital Workplace and AI strategies.

Microsoft365 Service Ownership

• Act as the enterprise owner and custodian of theMicrosoft365 platform.
• Ensure services remain secure, compliant, scalable and aligned to organisational requirements.
• Manage tenant governance, administration standards, delegated access and platform lifecycle activities.
• Drive continual service improvement and platform maturity initiatives.

Microsoft Copilot & AI Enablement

• Lead governance, administration and adoption ofMicrosoft Copilot capabilities across the organisation.
• Develop standards, policies and best-practice guidance supporting the responsible use of AI technologies.
• Identify opportunities to leverage AI, automation and emergingMicrosoft capabilities to improve employee productivity and experience.
• Partner with stakeholders to develop use cases and value realisation outcomes.

Security, Compliance & Information Governance

• Support information protection, data governance, records management and lifecycle management capabilities.
• Partner with Cyber Security, Information Management and Risk teams to maintain a secure and compliant environment.
• EnsureMicrosoft365 governance aligns with privacy, healthcare and regulatory requirements.

Microsoft Relationship & Commercial Management

• Serve as SVHA’s primary operational liaison withMicrosoft andMicrosoft Unified Support.
• Coordinate support escalations, strategic engagement activities and roadmap discussions.
• Support management of SVHA’sMicrosoft licensing portfolio through utilisation monitoring, forecasting and optimisation activities.
• Partner with Procurement, Finance andMicrosoft representatives to maximise value from the organisation’sMicrosoft investment.

Stakeholder Engagement & Adoption

• Build trusted partnerships across clinical, corporate, aged care and technology teams.
• Lead communication, organisational readiness and adoption activities supporting new platform capabilities.
• Promote modern ways of working and increase user adoption of collaboration, digital workplace and AI technologies.
• Translate complex technical concepts into practical business outcomes that deliver measurable value.

What You’ll Bring

• Extensive experience administering and governing enterprise-scaleMicrosoft365 environments.
• Strong expertise acrossMicrosoft Teams, SharePoint Online, OneDrive, Exchange Online andMicrosoft Entra ID.
• Experience developing governance frameworks, platform standards and operating models.
• Knowledge ofMicrosoft licensing, subscription management and commercial governance.
• Experienceleading vendor relationships and working within large, complex enterprise environments.
• Strong stakeholder engagement, communication and influencing skills.
• Experience delivering adoption, organisational change and continual improvement initiatives.
• Ability to translate technology opportunities into strategic business outcomes.

Highly Regarded

• Microsoft Copilot administration and adoption experience.
• Experience withMicrosoft Purview, information protection and records management.
• Experience withMicrosoft Viva and Power Platform governance.
• Experience in healthcare or other highly regulated environments.
• ITIL certification andMicrosoft certifications acrossMicrosoft365, Security, Compliance or Copilot.

Things That Work For You

• Opportunity tolead enterprise-scaleMicrosoft365, Digital Workplace and AI initiatives supporting more than 30,000 users.
• Competitive salary packaging options.
• Discounted private health insurance.
• Employee Assistance Program for staff and their families.
• Access to Fitness Passport.
• Flexible hybrid working arrangements.
• The ability to make a meaningful contribution to one of Australia’s largest not-for-profit healthcare organisations.

At St Vincent’s we value inclusivity and diversity and acknowledge the importance of creating a work environment that is welcoming, safe, fair and impartial and invites people from all backgrounds to join us.

Pre-Employment Checks

Your employment is conditional upon the completion of all required pre-employment checks, including relevant immunisations.

Equal Opportunity

We celebrate diversity and inclusion and are committed to equal employment opportunity for everyone.

How To Apply

Please submit your application via the Apply button and include your resume together with a brief cover letter outlining your experience and suitability for the role.

Please note we will be progressing applications throughout the advertising period. Respectfully, no recruitment agencies.

Closing Date:

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact atindigenouscareers@svha.org.au

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct