Analyst Telecommunications

Position Purpose Summary:          

The purpose of this position is to support our current and future Unified Communications infrastructure.  This position is part of the Information

Technology Systems department, Unified Communications group. 

Responsibilities:               

This position will be responsible for designing, installation and maintenance of PCA’s Unified Communications infrastructure.

This position provides 24x7 support for the Unified Communications infrastructure.

Requirements:   

Education

• Information Technology Certificate, Bachelor of Science, Information Technology Systems, strongly preferred.

Work Experience 

•  Previous work experience in related ITS areas (1-2 years) strongly preferred.
• Applicant should have familiarity with Unified Communications administration.
• Applicant should have familiarity with Local and Wide Area Networks.
• Applicant should have familiarity with investigating and resolving first level help desk service requests.

Skills –

• Must have mastered basic keyboarding and editing skills. 
• Must have strong organizational skills to handle numerous details, deadlines, and requests.
• Must have the ability to adapt to and work effectively and independently in a fast paced, multitasking environment.
• Must be able to evaluate and prioritize tasks for efficiency and completeness.
• Must be an effective communicator, verbal and written.
• Must be able to interact effectively and professionally with all levels of plant and corporate personnel and with customers and vendors.
• Appropriate requirements for computer work processing.

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