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Analyst, Technology Account Management
Primary Talent Partners
- 🇺🇸 United States
- On-site
- 8 hours ago
- $28 – $33 / hour
- ACA
- Adobe
8 hours ago
Not enough detail in this posting to match
Pay:$28.00 - $33.00/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment. Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship.
Schedule: Hybrid - 3 days onsite
Description:
The North American Market Academy team is looking for an Analyst to support and advance customer learning across North America. The ideal candidate is customer-focused, intellectually curious, proactive, and comfortable working in a dynamic, cross-functional environment. This individual contributor will coordinate and deliver learning experiences that help customers effectively adopt and maximize the value of the organization's products and services.
The ideal candidate is outgoing and customer-centric, with the confidence and ability to present, facilitate, and host learning experiences for both small and large audiences.
Role:
- Execute customer learning programs to deliver engaging and effective learning experiences.
- Deliver foundational product training through platforms such as Adobe Connect, Zoom, and Teams, while helping customers navigate learning pathways and build confidence in adopting and using products and services.
- Support day-to-day Academy operations by monitoring the team mailbox, creating and managing user access, responding to customer and internal requests, and resolving learning-related questions and issues timely.
- Coordinate learning initiatives and customer readiness activities, including training logistics, customer onboarding, communications, and other activities that support successful learning experiences.
- Partner cross functionally to understand customer needs, align learning strategies, and deliver value-add content.
- Maintain and enhance learning content and resources, ensuring training materials, documentation, and customer-facing information remain accurate, accessible, engaging, and aligned with current product capabilities.
All About You
The ideal candidate for this position should:
- Have experience in learning and development, customer education, training delivery, or event planning, with the ability to independently execute learning programs and facilitate engaging customer experiences.
- Be a confident and engaging presenter and facilitator, comfortable hosting and communicating with audiences of varying sizes and levels of technical expertise.
- Demonstrate strong communication, organizational, analytical, and problem-solving skills, with exceptional attention to detail and the ability to manage multiple priorities effectively.
- Be highly customer-centric and collaborative, with the ability to build relationships and partner effectively.
- Be proactive, resourceful, and comfortable taking ownership, identifying what needs to be done and moving work forward.
Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com
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Analyst, Technology Account Management · Primary Talent Partners