Analyst - RO

Key Responsibilities

Operational & Transactional Activities

• Review, validate, and process facilities and maintenance-related work orders in a timely and accurate manner.
• Create and manage projects and purchase orders (POs) as per defined processes and SLAs.
• Monitor PO status, work execution, and service completion.
• Ensure proper documentation, system updates, and closure of work orders.
• Handle high-volume transactional processing while maintaining quality and compliance.

Quality & Compliance

• Perform internal quality audits on completed transactions to ensure adherence to SOPs and process controls.
• Support continuous improvement initiatives and standardization of processes.
• Ensure compliance with internal policies, audit requirements, and client expectations.

Stakeholder & Lead Support

• Coordinate with internal stakeholders, vendors, and cross-functional teams as required.
• Assist with workload distribution and daily / weekly reports
• Contribute to process documentation, SOP updates, and best practices.

Required Skills & Competencies

• Strong understanding of facilities and maintenance domain processes.
• Proven experience in GBS/shared services transactional environments.
• Ability to handle high-volume transactional work with accuracy and efficiency.
• Strong analytical, reporting, and data-tracking skills.
• Good working knowledge of ERP/work order management systems (e.g., SAP, ServiceNow – preferred).
• Excellent attention to detail and problem-solving skills.
• Effective communication with internal and external stakeholders.
• Strong time management and prioritization skills.

Education & Experience

• Bachelor’s degree in Business Administration, Operations, or a related field (preferred).
• 3-6 years of relevant experience in facilities, maintenance operations, or GBS/shared services.

Hands-on experience in operational transaction processing with a focus on continuous improvement and value-added support.