| Job Description: |
MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)
- Provides support of all PC, network, and Server hardware and software applications included but not limited to: Lotus Notes, MS Outlook, MS Office, Virtual Desktop, Junos Pulse, Active Directory, Landesk Application Deployment, MDT Imaging for PCs, Cisco Network Hardware, Facility Cabling, RF Equipment, and various end user applications and computing devices. Receives direction for more complex issues from Lead Administrators or management.
- Provides troubleshooting. Assists with product evaluation, selection, deployment, and use.
- May participate in the testing and evaluation of new desktop packages and implements prototypes.
- Provides setup, deployment, and support of mobile devices.
- Monitors on-site IS Systems, including backups, UPS, and server/network equipment.
- Provide remote support for facilities and associates.
- Maintain, support, and configure warehouse devices (Printers, RF Units, Terminals, etc).
- Engages with external vendors for support and services.
- Conducts end user training and learning sessions with associates.
- Assists in technology planning and budgeting, maintenance of technical documentation, and identification of process improvement opportunities.
- Maintains listing of spare inventory and electronic waste.
- Performs other duties as assigned.
QUALIFICATIONS (Education/Training, Experience and Certifications)
- High school diploma required; Associates or Technical school degree preferred
- 1-2 years experience providing IS Support
KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)
- Ability to multi-task, troubleshoot, and adapt to changing environment
- Outstanding customer service skills
- Ability to travel up to 15% of time
- Ability to work independently and prioritize multiple work streams.
- Ability to prioritize multiple high priority support requests
- Working knowledge of Lotus Notes and LanDesk technologies
ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)
Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.
A frequent volume of work and deadlines impose strain on routine basis.
May travel domestically and internationally up to 10-15% of time
Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that frequently weigh up to 25 lbs, and occasionally up to 60 lbs. |
