Analyst, Customer Service Specialist - Dedicated Servicing, Bizcare, Group CSH

Role Overview:

• To deepen and strengthen customer relationships through exemplary service and to uphold the best-in-class service standards
• Interact with internal & external top tier customers to answer customer queries and resolve customers’ service requests related to Corporate Banking products
• Partner with various stakeholders/ vendors to resolve all customer queries / requests and ensure SLA are duly met
• Work closely with Business Units, Product owners, GTS, Ops & Tech partners to identify the areas of improvement based on customer enquiries landscape

Key Responsibilities:

• Own and resolve customers enquiries from point of receipt to closure within SLA
• Provide best in class value added services, prompt & accurate advices
• Manage, deepen & strengthen customers’ relationships through exemplary services and uphold the highest service standards
• Collaborate actively with respective stakeholders to address, resolve customers queries & provide the best solutions
• Identify process gaps, review root cause, track internal follow up to prevent recurrence & drive process improvement
• Work cohesively as a team and maintain good working environment
• Any other projects/ tasks as assigned

Requirements:

• Min Diploma or Degree holder with at least 4 years experience in Corporate Banking Client Servicing
• Strong Knowledge of Corporate Banking Products/ Processes with good understanding of end-to-end flows
• Structured agile multitasking customer centric individual
• Strong team player with good communication and interpersonal skills
• Ability to operate in a fast paced environment, meet deadlines, and work with a wide range of time sensitive and pressing issues
• Good change management & growth mindset
• Strong organisation skills, strategic mindset with proven analytical skills
• Innovative and creative in problem solving while playing by the rules
• Excellent relationship building & management skills
• Highly committed & accountability

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