Operation Manager (Technical/ IT/ IoT)

Job Summary

Are you a dynamic leader with a strategic mindset and able to manage a diverse team?

Do you take ownership, embrace challenges and love problem-solving?

Cartrack is one of the largest vehicle telematics companies globally with over 1,750,000 million active users and collecting 50 billion data points, on the low end, on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating a very much start up culture.

Appreciate your perusal on our company background prior to the interview.Karooooo

Responsibility

• Manage and ensure smooth operation, improve effectiveness within the operation department.

• Ensure all inbound queries raised by customers on company products are addressed by a dedicated customer service support center in a timely manner.

• Pro-actively monitor the health status of all products, identify exceptional cases, and initiate and prioritize the repair process when required.

• Manage all customer retention activities and proactively identify potential areas for improvement and implement solutions.

• Monitor the daily fitment statistics and be responsible for technicians’ productivity.

• Analyze, identify, and report on industry trends, to review on the feasibility of new product development.

• Plan and manage fitment capacity (people), and provide fitment guidelines to team

• Perform daily technical maintenance management functions (hardware development testing)

• Manage stock and consumables for required for fitment activities

• Provide products and systems training to internal employees and customers when required.

• Review and approve all billing reports from various service providers.

Requirements

• Bachelor Degree in Engineering with outstanding academic performance

• Minimum of 5 years’ experience in team management. Experience in a similar industry is an added advantage

• Proven track record in customer service

• Proficient in English and Mandarin (to liaise with Chinese speaking customers)

• Excellent communication and interpersonal skills

• Hands-on and a positive attitude

• Technically independent with good initiative

• Strong analytical problem-solving skills with an out-of-box approach in providing solutions

• Vehicles knowledge is a plus