AML Operations - Noida

About Us:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer
of the mobile QR payments revolution in India, Paytm builds technologies that help small
businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and
bring them to the mainstream economy with the help of technology.

About the Role:
We are seeking a highly organized and proactive team member – Operations with expertise in
process automation and team management. The ideal candidate will lead operational
workflows, drive automation initiatives, manage a team to ensure timely task execution, and
collaborate across departments to enhance efficiency. This role is suited for professionals who
can balance day-to-day operations with strategic process improvements, while ensuring
compliance with internal standards.

Key Responsibilities: 
● Process Automation: Identify manual processes that can be automated; collaborate with
tech teams to design and implement automation solutions.
● Operational Oversight: Monitor daily workflows, allocate tasks, and resolve bottlenecks to
maintain seamless operations.
● Data Management: Oversee the maintenance of operational databases, reports, and
documentation; ensure accuracy and timely updates.
● Cross-Functional Coordination: Work closely with sales, customer support, logistics, finance,
and compliance teams to ensure smooth execution of deliverables.
● Performance Monitoring: Track KPIs, prepare performance dashboards, and present
improvement plans to senior management.
● Issue Escalation: Act as the point of escalation for operational delays, errors, or
client/vendor concerns.
● Compliance & SOP Adherence: Ensure all processes follow internal SOPs and regulatory
guidelines (including KYC requirements, if applicable).
● Continuous Improvement: Analyze operational trends, identify improvement areas, and
implement efficiency-driven solutions. 

Key Skills & Competencies: 
● Proven experience in team handling and operations management.
● Strong understanding of automation tools and process optimization techniques.
● Excellent communication, coordination, and stakeholder management skills.
● Advanced Excel/Google Sheets skills (formulas, pivot tables, lookups, dashboards).
● Analytical mindset with the ability to interpret data and derive actionable insights.
● Strong organizational skills with attention to detail.
● Ability to work under pressure in a fast-paced environment.
● Familiarity with KYC guidelines and operational compliance frameworks preferred.

Pre Requisites:
● Minimum 1-2 years of work experience in similar roles.
● Bachelor / MBA relevant degree