AML Operations

About Us: Paytm is India's leading financial services company that offers full-stack payments
& financial solutions to consumers, offline merchants and online platforms. The company is on
a mission to bring half a billion Indians into the mainstream economy through payments,
commerce, banking, investments, and financial services. One97 Communications Limited that
owns the brand Paytm is founded by Vijay Shekhar Sharma. 

About the Role:
We are seeking a highly organized and proactive Team Leader / Assistant Manager 
Operations with expertise in process automation and team management. The ideal candidate
will lead operational workflows, drive automation initiatives, manage a team to ensure timely
task execution, and collaborate across departments to enhance efficiency. This role is suited
for professionals who can balance day-to-day operations with strategic process
improvements, while ensuring compliance with internal standards.

Key Responsibilities: 
● Process Automation: Identify manual processes that can be automated; collaborate with
tech teams to design and implement automation solutions.
● Operational Oversight: Monitor daily workflows, allocate tasks, and resolve bottlenecks to
maintain seamless operations.
● Data Management: Oversee the maintenance of operational databases, reports, and
documentation; ensure accuracy and timely updates.
● Cross-Functional Coordination: Work closely with sales, customer support, logistics, finance,
and compliance teams to ensure smooth execution of deliverables.
● Performance Monitoring: Track KPIs, prepare performance dashboards, and present
improvement plans to senior management.
● Issue Escalation: Act as the point of escalation for operational delays, errors, or
client/vendor concerns.
● Compliance & SOP Adherence: Ensure all processes follow internal SOPs and regulatory
guidelines (including KYC requirements, if applicable).
● Continuous Improvement: Analyze operational trends, identify improvement areas, and
implement efficiency-driven solutions. |

Key Skills & Competencies: 
● Proven experience in team handling and operations management.
● Strong understanding of automation tools and process optimization techniques.
● Excellent communication, coordination, and stakeholder management skills.
● Advanced Excel/Google Sheets skills (formulas, pivot tables, lookups, dashboards).
● Analytical mindset with the ability to interpret data and derive actionable insights.
● Strong organizational skills with attention to detail.
● Ability to work under pressure in a fast-paced environment.
● Familiarity with KYC guidelines and operational compliance frameworks preferred.