A
Amazon Connect Architect
Apolis
🇮🇳 India | 🇺🇸 United States
Hybrid
1 week ago
$65 – $66 / hour
- Amazon Connect
- Python
- Java
- IaC
- Terraform
- AWS
- CI/CD
- Bitbucket
- Git
- WebRTC
- Splunk
- Datadog
- CloudWatch
- AI
- Machine Learning
1 week ago
Location : Plano, TX, Onsite ( In-person Interview Mandatory)
Exp:16+ Yrs
Job Description:
- Proficiency in at least one modern programming language (e.g., Python, Java)
- Experience implementing cloud contact center platforms, preferably Amazon Connect
- Strong expertise with Infrastructure as Code (e.g., Terraform)
- Ability to architect and implement AWS applications and networking
- Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)
- Ability to rapidly build proof-of-concepts and scale them into enterprise solutions
- Advanced knowledge of application and infrastructure architecture principles
- Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)
- Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatch
- Experience building and supporting enterprise solutions on AWS
- Strong understanding of contact center operations (required)
- AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)
Amazon Connect Architect · Apolis