AM Restaurant Supervisor

LINCOLNSHIRE, ILLINOIS

JOB DESCRIPTION

JOB TITLE:          AM  RESTAURANT SUPERVISOR

DEPARTMENT:    FOOD & BEVERAGE

REPORTS TO:      DIRECTOR OF RESTAURANTS & SENIOR RESTAURANT MANAGER

ISSUE DATE:        JANUARY 1, 2017

PURPOSE AND PERFORMANCE GOALS

The Restaurant Supervisor’s main goal is to promote and ensure guest satisfaction, in the food and beverage outlets and licensed Starbucks store achieved through their ability to develop and maintain a strong team environment, placing emphasis on employee satisfaction and delivery of prompt, courteous, correct service.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following (other duties may be assigned):

• Assume responsibility of daily operation of the restaurant(s), in the absence of the Restaurant Manager.
• Lead team to uphold and maintain all Starbucks, Marriott and Bricton Brand Standards
• Increase sales through effective marketing and merchandising of products in Starbucks.
• Assist in supervision and direction of department personnel to ensure quality customer service.
• Delegate job assignments and responsibilities to associates in accordance with duty rosters.
• Assists purchasing agent in ordering and maintaining stock and supplies, monitors conditions and appearance of same throughout Starbucks.
• Monitor code dates and product rotation, removes out of code product.
• Holds personnel in department accountable for their job assignments and responsibilities.
• Assist customers in the selection and purchase of specialty coffee beverages and whole bean sales (as applicable).
• Maintain customer service area and equipment in a clean and appealing manner.
• Welcome and assist guests in accordance with Marriott, Starbucks and Company Policies
• Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day.
• Must execute and adhere to all Starbucks programs, policies and promotions (i.e. Customer Voice, Siren’s Eye, etc.)
• Follow store policies and procedures for operational flow at each station.
• Perform cleaning tasks in accordance with cleaning standards and work as a store team player.
• Present one’s self professionally and demonstrate clear communication with all customer and partner interactions.
• Perform equipment maintenance in accordance with preventative maintenance checklist.
• Follow cash handling and register policies.
• Follow inventory stocking and recording guidelines.
• Able to effectively communicate with customers and associates, foster a productive relationship with your Starbucks DM, following-up on key takeaways from their time in your store
• Adhere to company policies & procedures, particularly in the areas of dress code, grooming, sanitation, and maintenance of a work environment free of unlawful harassment or discrimination.
• Perform any and all duties as assigned.
• Must be able to perform the essential functions of this position with or without reasonable accommodation
• Perform monthly product inventory

SUPERVISORY RESPONSIBILITIES

This position directly supervises the following positions, in the absence of the Director of Restaurants and the Restaurant Manager, while managing labor hours as needed:

• Server Staff
• Dining Room Hosts                                                       
• Baristas
• Bussers

QUALIFICATIONS

• Ability to manage and direct staff.
• Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines.
• Ability to operate independently and with a high degree of autonomy requiring excellent time management skills and self-motivation.
• Hotel product and industry knowledge, i.e., staffing, operations, safety, security, structural, terminology, fire, police and health codes, hotel policies, city ordinances.
• Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Microsoft Word, Excel, Outlook, and Micros.
• Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials.
• Interpersonal skills to provide overall guest satisfaction.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Ability to obtain Starbucks training certifications

EDUCATION AND/OR EXPERIENCE

At least one year of experience at a supervisor level in guest contact areas of the hospitality industry is required. Hotel experience preferred. Minimum one year previous serving experience is required.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amount such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Must be able to make appropriate judgments regarding the solving of practical problems.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. 

CERTIFICATES, LICENSES, REGISTRATIONS

TIPS – Beverage Alcohol Seller and Server certificate

Illinois Food Handler’s Certification

PHYSICAL DEMANDS

Practice written safety standards and rules at all times.  The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell.  The employee is occasionally required to sit.  The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. 

HOURS

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. 

- Employees are held accountable for all duties of job -

Acknowledgement:

I have read and understand all of the above.  I have reviewed the duties for which I am responsible, and understand this job description reflects management’s assignment of essential functions; and nothing herein restricts management/company rights to assign or reassign duties and responsibilities to this job at any time.  This job description excludes marginal functions, incidental duties and special projects which I may be required to perform when assigned.  I understand that this document does not create an employment contract and that I am employed by RFMBG Lincolnshire, LLC (Marriott Lincolnshire) on an "at-will" basis.