All Programs - Project Coordinator

Position Summary

This position is responsible for providing support to Energy Efficiency Program Delivery team members, ensuring that information is accurate, files are maintained and continuously reviewed, and continuous communication with business contacts is provided.  This position is additionally responsible for managing customer grant processing, informing energy advisors of expiring grants and applications, and assisting customers and clients.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Coordinate with Energy Advisors to ensure proper organization of files, paperwork, and data entry as well as communication to the business contacts
• Assist customers with understanding how to participate in programs, how to get project incentives, and coordinating paperwork and applications
• Maintain, update, and add entries to the program databases accurately.  This may require contacting clients and trade allies
• Establish proper organization and maintain a proper project file system
• Help maintain and update additional program spreadsheets relating to project tracking and scheduling of work
• Assist trade allies and customers to ensure they have the correct information and marketing materials to promote the energy efficiency incentives
• Provide assistance with customer service, scheduling and other issues as needed
• Answer the telephone and assist with mailing materials when needed
• Follow up with customers or Trade Allies to obtain information for incomplete applications
• Review project applications and documentation to ensure completeness and adherence to program rules and requirements. Communicate incentive changes and disqualifications to customers and Trade Allies

Position Requirements

Education and Experience

• High School diploma or equivalent required
• 1 – 3 years of previous office experience

Required Skills, Knowledge and Abilities

• Strong customer service and communication skills
• Must be able to handle a wide work variety and work in a fast-paced environment
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
• Ability to identify and resolve project application issues with customers and trade allies
• Proficient in Microsoft Office, specifically Word, Excel and Outlook
• Strong data entry skills in entering information in tracking systems/databases
• Ability to communicate effectively, both verbally and in writing with customers, clients and employees
• Ability to analyze and interpret data and solve practical problems
• Committed to diversity and inclusion
• Reliable transportation

Licenses & Certifications

• Valid driver’s license

Travel Requirements

• Willingness to travel up to 5%

Compensation & Benefits: Franklin Energy reasonably expects the starting salary for this position to fall between $24.00 and $28.00/Per-Hour. The final offer will be determined based on relevant experience, skills, qualifications, internal equity, geographic location, and business needs. Franklin Energy offers a comprehensive benefits package, including medical, dental, and vision coverage; retirement benefits; paid time off; paid holidays; and other company-sponsored benefits and programs.