0022 Aftersales Warranty Specialist

We areALTEN Mexico, an engineering company that provides specialized solutions for engineering, technology, and product development projects across multiple industries.

As aWarranty Specialist at ALTEN Mexico, you will play a key role within theAftersales Premium Car department. You will be responsible for thetechnical and analytical evaluation of automotive warranty cases, acting as a subject‑matter expert across aftersales, engineering, quality, and service operations.

This is asenior-level position that requires strong technical credibility, sound judgment, and excellent communication skills. The Warranty Specialist serves as both atechnical authority and atrusted decision‑maker, ensuring consistent, fair, and well-documented warranty decisions that protect the company’s financial interests and brand reputation.

Key Responsibilities

• Evaluate automotive warranty claims by analyzing technical reports, failure analyses, and field data.
• Determine warranty applicability in accordance with company policies, contractual terms, and legal or regulatory requirements.
• Analyze detailed technical documentation related to vehicle or component failures.
• Assess root cause analyses, test results, and usage conditions to determine warranty coverage.
• Collaborate closely with engineering and quality teams to understand failure mechanisms and design intent.
• Interpret warranty terms, exclusions, and limitations accurately and consistently.
• Monitor warranty trends, claim rates, and cost drivers.
• Identify abnormal patterns, emerging quality risks, or supplier-related issues.
• Maintain and update warranty procedures, guidelines, and decision frameworks.
• Communicate complex technical or legal topics clearly to both technical and non-technical audiences.

• Bachelor’s degree inEngineering (Automotive, Mechanical, Electrical, Mechatronics, or related).
• 4+ years of experience in automotive warranty, aftersales, quality, or technical analysis roles.
• Strong knowledge ofautomotive systems, components, and failure modes.
• Proven experience evaluatingcomplex warranty claims and technical failures.
• Ability to analyzetechnical reports, failure analyses, test results, and field data.
• Solid understanding ofwarranty policies, coverage criteria, and contractual terms.
• Stronganalytical judgment and independent decision‑making skills.
• Advanced English and excellent communication skills for technical and non‑technical stakeholders

Ofrecemos

• • Sueldo base
  • Seguro de Gastos Médicos Mayores (incluye plan dental y visión)
  • 15 días de aguinaldo
  • 25% de prima vacacional
  • 12 días de vacaciones (A partir del primer año)
  • Seguro social
  • PTU/Reparto de utilidades
  • Vales de despensa quincenales