AI Workplace Solutions Engineer

We are looking for anAI Workplace Solutions Engineer to drive modern collaboration and AI-powered productivity across the enterprise. This role focuses on enabling, integrating, and governing workplace and AI solutions to deliver secure, scalable, and efficient digital experiences.

Responsibilities

• Manage and evolve Microsoft Teams and core collaboration services, including meetings and voice capabilities
• Enable and support AI-powered tools, ensuring proper governance, adoption, and cost control
• Drive onboarding, licensing, and compliance processes for AI applications and development tools
• Support and optimize voice solutions, including integration with telephony platforms and SBC infrastructure
• Implement automation and integrations using Microsoft Graph and related technologies
• Provide advanced support for complex cross-platform issues
• Ensure security, compliance, and alignment with enterprise AI governance standards
• Collaborate with cross-functional teams to design and improve workplace and AI solutions
• Maintain documentation and contribute to service enablement and knowledge sharing

Requirements

• Strong expertise in Microsoft 365 (Teams, SharePoint, Copilot) and collaboration tools
• Experience with AI tools such as Microsoft 365 Copilot, Claude, GitHub Copilot, Cursor, and similar platforms
• Good understanding of modern cloud platforms and identity management (e.g., Entra ID)
• Exposure to voice and telephony solutions, including Microsoft Teams Phone and SBC integrations
• Familiarity with automation and scripting (PowerShell, Python)
• Knowledge of AI governance, compliance, and responsible use practices
• Strong troubleshooting skills across integrated workplace and AI environments
• English proficiency at B2 level or higher