TC
AI Support Engineer
TechDigital Corporation
🇺🇸 United States
On-site
5 months ago
- AI/ML
- Python
- AI
- Vertex AI
- RAG
- Kubernetes
- triage
5 months ago
Job Description:The role is for an AI Support Engineer responsible for operational support of enterprise AI platforms. The focus is on ensuring stability, performance, availability, and reliability of AI/ML workloads by working closely with architecture, middleware, and development teams.
The position requires 8–10 years of application or platform support experience with hands-on exposure to AI/ML environments, including AI platforms (e.g., Vertex AI or similar), LLM-based applications, RAG pipelines, AI APIs, Python scripting, and monitoring AI workloads for latency, usage, errors, and model drift.
Experience with Kubernetes and cloud-native environments is essential.
Key responsibilities include day-to-day operational support, incident triage and resolution related to AI APIs, model serving, pipelines, and data flows; monitoring AI health, performance, quality, and cost; coordinating with platform and middleware teams; supporting deployment and configuration of AI services and agent frameworks; performing root cause analysis, and maintaining runbooks, FAQs, and operational documentation.
AI Support Engineer · TechDigital Corporation