PG
AI Operations & Automation Specialist – Startup Partnerships
Pride Global
- 🇺🇸 United States
- On-site
- Manager or above
- 7 hours ago
- AI
- Large Language Models
- triage
- CRM
- Python
- JavaScript
- LLM APIs
- LPN
- Pension
7 hours ago
AI Operations & Automation Specialist – Startup Partnerships
Location: Remote (Pacific Time Zone / PST working hours)
Duration: 6-Month W2 Contract
Pay Rate: $95–$110/hour (W2)
Staffing Partner: Russell Tobin
About the Opportunity
Russell Tobin is partnering with a leading AI technology company to hire anAI Operations & Automation Specialist to support its rapidly growing Startup Partnerships team.
This is a unique opportunity for someone who combines high-volume customer operations experience with hands-on expertise in Large Language Models (LLMs), AI-powered workflow automation, and process improvement.
The ideal candidate is equally comfortable managing a high volume of inbound inquiries, making nuanced operational decisions, and building AI-driven workflows that reduce manual effort.
You'll play a key role in scaling the team's support operations by reviewing AI-generated responses, managing complex escalations, and developing automations that can independently handle routine inquiries while maintaining accuracy and quality.
Key Responsibilities
- AI-Powered Support Operations: Review, edit, and send AI-generated responses to high volumes of inbound inquiries, ensuring accuracy, consistency, and a positive customer experience.
- Workflow Automation: Design, build, and optimize LLM-powered workflows that categorize, triage, and draft responses to inbound email inquiries.
- Human-in-the-Loop Decision Making: Evaluate AI-generated outputs, identify cases requiring human intervention, and escalate sensitive or complex eligibility and approval questions.
- Operational Efficiency: Analyze recurring inquiries, identify automation opportunities, and implement scalable solutions to reduce manual workload.
- Prompt Engineering & LLM Evaluation: Develop and refine prompts, evaluate model outputs, and improve automation performance and reliability.
- Cross-Functional Collaboration: Partner with Trust & Safety, Operations, Marketing, and Partnerships teams to ensure communications align with established policies.
- Process Documentation: Document workflows, automation logic, escalation procedures, and best practices to support long-term operational efficiency.
Required Qualifications
- Experience inhigh-volume customer support, trust & safety, business operations, or similar environments requiring accuracy, efficiency, and sound judgment.
- Hands-on experience building or managing LLM-powered workflows, including prompt design, automated triage, response generation, and output evaluation.
- Demonstrated experience using AI tools to improve operational processes and reduce repetitive manual work.
- Ability to assess AI-generated responses, identify inaccuracies, and determine when human review or escalation is necessary.
- Strong analytical and problem-solving skills with a process improvement mindset.
- Comfortable handling repetitive, detail-oriented tasks at scale while maintaining high standards of quality.
- Excellent written communication skills and the ability to explain complex or sensitive decisions clearly.
- Strong organizational skills and discretion when handling confidential or sensitive information.
- Ability to work remotely with consistent availability during Pacific Time business hours.
Preferred Qualifications
- Experience developing automations acrossemail platforms, CRMs, Slack, spreadsheets, or workflow management tools.
- Proficiency inPython and/or JavaScript for scripting, integrations, or workflow automation.
- Familiarity withLLM APIs, AI agents, agentic workflows, or AI development tools.
- Experience with eligibility reviews, fraud prevention, account approvals, customer appeals, or trust & safety workflows.
- Background supporting startup ecosystems, SaaS platforms, developer tools, or technology partnerships.
- Experience designing human-in-the-loop automation systems and evaluating AI workflow performance.
What Makes This Opportunity Unique
- Work with a leading organization at the forefront of AI innovation.
- Gain hands-on experience building and improving production-oriented LLM workflows.
- Help transform a high-volume manual support process into a scalable, AI-assisted operation.
- Collaborate with cross-functional teams across AI, operations, and startup partnerships.
- Make a measurable impact on automation, response quality, and operational efficiency.
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For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.
Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.
AI Operations & Automation Specialist – Startup Partnerships · Pride Global