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IW

AI Engineer

Info Way Solutions LLC
🇺🇸 United States
On-site
Senior
1 month ago
  • AI
  • AI/ML
  • Natural Language Processing
  • Python
  • SQL
  • RAG
  • MLOps
  • NumPy
  • Pandas
  • scikit-learn
  • XGBoost
  • spaCy
  • Hugging Face
  • NLTK
  • LangChain
  • LlamaIndex
  • OpenAI
  • LangGraph
  • AutoGen
  • CrewAI
  • Oracle
  • MySQL
  • SQLAlchemy
  • FAISS
  • Pinecone
  • Weaviate
  • Qdrant
  • MLflow
  • Weights & Biases
  • Airflow
1 month ago
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Job Title: Senior AI Engineer – Onshore
Experience: 12+ Years in AI / ML,
Location: Onshore - Charlotte, NC

Role Overview
Charter Communications is looking for a senior AI Engineer, designing scalable LLM and NLP solutions for high-volume customer interactions. This role will drive architecture, best practices, and innovation across voice AI systems.
Key Responsibilities
  • Architect and develop AI-driven IVR and conversational systems using Python
  • Build NLP models fortext classification and clustering to support intent detection and call routing
  • Perform data analysis usingSQL
  • Design and deploy LLM workflows (prompt engineering, RAG, evaluation) for voice and chat use cases
  • Lead development ofagentic AI workflows for multi-step customer interactions
  • EstablishLLMOps best practices, including monitoring, evaluation, and lifecycle management
  • Partner with IVR platform, speech engineering, and product teams
  • Mentor offshore and junior AI engineers
Required Skills & Experience
  • 12+ years of experience in AI / ML
  • Very strong proficiency inPython
  • Proven expertise inNLP, including:
    • Text classification
    • Clustering
  • Strong experience indata analysis using SQL
  • Hands-on experience withLLMs:
    • Prompt engineering
    • Evaluation frameworks
    • Retrieval-Augmented Generation (RAG)
Good to Have
  • Experience withAgentic AI and multi-agent orchestration
  • Experience withLLMOps / MLOps in production environments
  • Cloud Experience
Libraries & Tools
  • Python / ML: NumPy, Pandas, Scikit-learn, XGBoost
  • NLP: spaCy, Hugging Face Transformers, NLTK, Sentence-Transformers
  • LLM Frameworks: LangChain, LlamaIndex, OpenAI SDK
  • Agentic AI (Good to Have): LangGraph, AutoGen, CrewAI
  • Data & SQL:Oracle, MySQL, SQLAlchemy
  • Vector Databases: FAISS, Pinecone, Weaviate, Qdrant
LLMOps / MLOps (Good to Have): MLflow, Weights & Biases, BentoML, Airflow

AI Engineer · Info Way Solutions LLC

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