PI
AI Documentation Transformation Consultant
PamTen Inc
🇺🇸 United States
On-site
Staff / Principal
3 months ago
- AI
- Technical Writing
- Confluence
- Change Management
3 months ago
The consultant will lead the modernization of the user documentation operating model across a cybersecurity product portfolio. The role assesses current documentation processes, tools, governance, and content lifecycle, then designs and establishes the foundation for a scalable, AI-assisted approach that improves efficiency, consistency, and quality while maintaining rigorous standards for technical accuracy and accountability.
Scope of Work
- Assess the current state of user documentation across processes, workflows, tooling, governance, and content health.
- Design a future-state, AI-first documentation operating model that improves content creation, maintenance, reuse, and governance.
- Establish documentation standards, information architecture, taxonomy, metadata, versioning, and content lifecycle practices.
- Identify and pilot high-value AI use cases across drafting, summarization, content reuse, maintenance, and knowledge management.
- Evaluate and recommend improvements to documentation platforms, workflows, and integrations.
- Define governance frameworks, ownership models, review processes, and content health metrics.
- Partner with Product, Engineering, Support, and Technical Writing teams to drive adoption and enable new ways of working.
- Deliver recommendations, implementation roadmaps, playbooks, and practical solutions that can be sustained beyond the engagement.
- A documented AI-first future-state documentation operating model.
- An end-to-end content lifecycle framework: creation, review, approval, publication, maintenance, measurement, archival, and retirement.
- Piloted AI-assisted workflows with recommendations for broader adoption.
- Clear governance, ownership, accountability, and content standards.
- A standardized approach to information architecture, taxonomy, metadata, and content reuse.
- Tooling and process recommendations to improve efficiency, consistency, and maintainability.
- A documentation health metrics framework for measuring ongoing success.
- Technical writing teams enabled with the processes, guidance, and training to sustain the new model.
- A prioritized roadmap for continued implementation following the engagement.
- 7+ years in technical documentation, content operations, knowledge management, or related consulting roles.
- Proven experience transforming documentation or content operations programs.
- Hands-on experience implementing AI-assisted content workflows, knowledge management solutions, or enterprise content strategies.
- Strong command of content governance, information architecture, taxonomy, metadata, and content lifecycle management.
- Experience with documentation/KM platforms such as Confluence, MadCap Flare, SharePoint, Document360, or similar.
- Strong stakeholder management, facilitation, and change management skills.
- Experience with highly technical products, enterprise SaaS platforms, or cybersecurity solutions.
- US or Canadian citizenship.
- Ability to support Central and Eastern time zones in addition to Pacific/Mountain.
AI Documentation Transformation Consultant · PamTen Inc